08503 - Business Integrated Solutions Manager

Virginia Department of Transportation • Richmond, VA

13h

About The Position

Interpret and analyze policies, procedures and business processes, and monitor
program compliance. Provide technical guidance related to performance
management, organizational effectiveness and problem resolution across the
agency. Role is a proactive and analytical process improvement manager that
provides day-to-day leadership and support for critical functions within the
Business Integrated Solutions Division. This role will lead multiple
simultaneous initiatives that streamline operations, enhance systems, and
support organizational change. This is a working manager role that will partner
with direct staff and cross-functional teams to identify bottlenecks, map
workflows, and implement solutions that drive measurable impact.

Requirements

• Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.
• Demonstrated abilities to conduct program evaluations in order to critically assess complex business processes.
• Demonstrated ability to deal effectively with ambiguity and to gather critical facts of a situation.
• Demonstrated ability to establish QA and QC procedures to ensure team is operating within those parameters.
• Demonstrated ability to establish financial and budgetary plans and manage accordingly.
• Demonstrated ability to negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically.
• Demonstrated competencies in team dynamics by leading, delegating, motivating, and obtaining desired results.
• Demonstrated skills in engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions.
• Experience conducting program research and analysis.
• Experience developing, interpreting and researching policy.
• Experience interpreting laws, policies and procedures.
• High-level negotiation or mediation skills.
• In-depth knowledge of state government organizations, functions, and transportation systems, operations, and procedures.
• Knowledge of supervisory practices and principles, to include hiring, discipline, performance management and employee development.
• Proven ability to lead teams having diverse backgrounds to successful results.
• Proven skills in oral and written communications and development of complex and sensitive reports and presentation materials.
• Skill in the use of computers and web-based applications.
• Technical knowledge of transportation related networks and related systems.
• Ability to conduct program evaluations.
• Ability to establish QA and QC procedures.
• Ability to establish financial and budgetary plans.
• Ability to establish project schedules and details.
• Ability to lead business process improvements.
• Skilled in leading projects or teams.
• Skills in engineering business process improvement.

Nice To Haves

• A combination of training, experience, or education in Engineering, Research, Evaluation, Industrial Engineering, or Business Management or related field desired.
• Experience developing and implementing low code solutions within business processes.
• Experience in a senior management position and experience managing a large and diverse staff, working in multiple programmatic areas.
• Experience in research and evaluation principles, practices, and methodologies as well as working with business leaders and users of business processes to capture processes and identify issues and solutions.
• Experience in transportation programs, policy, federal and State legislative and regulatory processes.
• Experience leading organizational change management for groups modifying processes, procedures, or tools Experience researching and developing business requirements for IT solutions.
• Knowledge of transportation related networks and systems.

Responsibilities

• Data Information Systems: Directs others in using VDOT's data information systems to mine data and analyze and interpret results and developing automated management information reports for use by managers at all levels within VDOT but particularly senior leadership.
• Develops performance measures that ensure VDOT is meeting goals and objectives as outlined in the department strategic plan and business plan.
• Leadership: Manage a team of Sr. Management Analysts, providing direction and support for projects.
• Organizational Change Management: Lead or support the successful implementation of organizational changes to tools, systems, or processes.
• Process Improvement: Lead or support process improvement of complex procedures, systems, or policies and provide timely and actionable recommendations.
• System/Solution Requirements: Lead or support the collection of business requirements for complex systems undergoing replacement or major enhancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees