Business Insurance Senior Client Manager

Marsh McLennan

1d•Hybrid

About The Position

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 15,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). We are looking for a Business Insurance Senior Client Manager to assist the production team in the production and service of new and existing accounts. The Sr. Client Manager is a part of a cohesive team that supports a book of business consisting of large and complex middle market accounts. A day in the life. Working knowledge of Agency Management System to include navigation and delegation of tasks to team members. Initial rate negotiations for renewal and competitive quotes. Organizes responses and presents to Client Team / Producer for review. Understands when to escalate complex negotiations to Client Team / Producer for assistance. Actively directing/managing Client Team on strategy, client deliverables, and meeting client expectations (including proposals, stewardship, meetings, special projects etc.). Proactive: In concurrence with Client Team, develops positive working client relationships. Capable of communicating with various leadership levels of client organizational structure (i.e. Office Manager, Controller, Safety Director, CEO, CCO, CFO). Informs Client Team of any significant changes relating to the client or the carrier. In conjunction with Producer, leads Client Team in renewal strategy meetings. Takes action on executing or delegating deliverables to Client Team and managing task completion. Takes initiative in assisting other Sr. CM's during high volume times as needed. Prepares client presentations to include developing meeting agendas. Attends, and as directed by Producer, leads portions of the client meeting Advanced understanding of available tools (Reference Connect, Playbook, MMA U) Coordinates with the client team and Subject Matter Experts for resources where applicable (Loss Control, Communications, Claims, etc.) Intermediate understanding of advanced tools (Loss Forecaster, CAT Modeling, Mod Master) Provides New Business and Renewal Support based on the following tasks: Participates in New Business Proposal Presentation, at the direction of the Producer Participates in internal and / or external Renewal Strategy Meetings Performs Renewal Exposure Analysis Sends Submissions to Market or Rates Online Performs Non-Admitted Carrier Due Diligence in accordance with state rules Performs Premium, Rate and Coverage Comparisons Negotiates with Markets Generates / updates Fee Agreement Finalizes Proposal and presents to client Send Bind Order to Carrier Receives Binder from Carrier and transmits MMA Binder to Client Performs Renewal Premium Allocation Provides General Service Support based on the following tasks: Orders Endorsements / Coverage Changes to Carrier Performs Audit Reviews and addresses discrepancies Provides complex Contract Review

Requirements

5-7 years prior experience
Advanced application of prioritization & organizational skills
Advanced project management including delegation
Strong carrier relationships with field reps, marketing, and underwriting
Extensive knowledge of products/lines and marketing techniques. Ability to convey how products are utilized and administered to clients and team members.
Up to date with current trends, regulations, etc.
Advanced application of tools & resources
Expert application in Microsoft Office Products (Outlook, Word, and PowerPoint) and advanced proficiency in Excel

Nice To Haves

Advanced Degree (RMIN, Finance, Accounting) experience a plus
Advanced Designation Preferred (CIC, CRM, ARM, CPCU)
Manages a book of business at the direction and under guidance of the Client Team or Sales
Collaboration with medium complexity and integrated specialization

Responsibilities

Working knowledge of Agency Management System to include navigation and delegation of tasks to team members.
Initial rate negotiations for renewal and competitive quotes.
Organizes responses and presents to Client Team / Producer for review.
Understands when to escalate complex negotiations to Client Team / Producer for assistance.
Actively directing/managing Client Team on strategy, client deliverables, and meeting client expectations (including proposals, stewardship, meetings, special projects etc.).
In concurrence with Client Team, develops positive working client relationships.
Capable of communicating with various leadership levels of client organizational structure (i.e. Office Manager, Controller, Safety Director, CEO, CCO, CFO).
Informs Client Team of any significant changes relating to the client or the carrier.
In conjunction with Producer, leads Client Team in renewal strategy meetings.
Takes action on executing or delegating deliverables to Client Team and managing task completion.
Takes initiative in assisting other Sr. CM's during high volume times as needed.
Prepares client presentations to include developing meeting agendas.
Attends, and as directed by Producer, leads portions of the client meeting
Advanced understanding of available tools (Reference Connect, Playbook, MMA U)
Coordinates with the client team and Subject Matter Experts for resources where applicable (Loss Control, Communications, Claims, etc.)
Intermediate understanding of advanced tools (Loss Forecaster, CAT Modeling, Mod Master)
Participates in New Business Proposal Presentation, at the direction of the Producer
Participates in internal and / or external Renewal Strategy Meetings
Performs Renewal Exposure Analysis
Sends Submissions to Market or Rates Online
Performs Non-Admitted Carrier Due Diligence in accordance with state rules
Performs Premium, Rate and Coverage Comparisons
Negotiates with Markets
Generates / updates Fee Agreement
Finalizes Proposal and presents to client
Send Bind Order to Carrier
Receives Binder from Carrier and transmits MMA Binder to Client
Performs Renewal Premium Allocation
Orders Endorsements / Coverage Changes to Carrier
Performs Audit Reviews and addresses discrepancies
Provides complex Contract Review