Client Manager – Business Insurance
About The Position
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Client Manager in our Business Insurance Department, you will be a member of a team providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts. You will work with the team to prepare submissions, prepare proposals, bind coverage, and check/correct policies, while also responding promptly to all client requests. You will demonstrate knowledge of insurance products, coverage options, and risk management principles. You will consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service. This position requires in-person interaction a minimum of 3 days per week with in-office service teams, producers, and clients. The ideal candidate will display a high degree of professionalism and commitment to teamwork, customer service, and collaboration in line with our organizational mission and values to drive our strategic initiatives and achieve business objectives.
Requirements
- High School diploma or general education degree
- 3-5 years’ prior insurance experience at an agency or related company
- 2-3 years’ experience providing customer service to commercial lines customers.
Nice To Haves
- Some college or higher education
- Epic Experience
Responsibilities
- providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts
- prepare submissions
- prepare proposals
- bind coverage
- check/correct policies
- responding promptly to all client requests
- demonstrate knowledge of insurance products, coverage options, and risk management principles
- consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
