Business Graduate Program Operations Manager

George Fox University•Newberg, OR

33d•Onsite

About The Position

George Fox University's George Fox University's College of Business seeks a highly organized, proactive, and exceptionally detail-oriented Operations Manager for its graduate programs. This position is the central operational hub for the Master of Business Administration (MBA) program (6 cohorts, 14-month, staggered schedule) and the Doctor of Business Administration (DBA) program (3 cohorts, 5-year, virtual/Newberg). This role is not just administrative support; it is the comprehensive management of all program logistics, data, scheduling, and stakeholder communication. The successful candidate will be a self-starting systems-thinker who takes full ownership of recurring tasks, complex schedules, and critical deadlines, ensuring seamless and professional program delivery for students, faculty, and directors. George Fox University, a Christ-centered community, prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Professors teach all truth as God's truth, integrating all fields of learning around the person and work of Jesus Christ, bringing the divine revelations through sense, reason, and intuition to the confirming test of Scripture. As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities.

Requirements

Bachelor's degree and at least 3-5 years of experience in operations, project management, or high-level administration, preferably in a higher education setting.
Demonstrated ability to work autonomously, take ownership, and manage competing priorities without direct, daily supervision.
Exceptional attention to detail and a proven system for personal task management and follow-through.
Advanced proficiency with G-Suite, Microsoft Office (especially Excel), and a Learning Management System (e.g., Canvas).
Proven ability to learn and master complex software and systems, such as university scheduling software, procurement systems (e.g., Bruin Buy), and project management tools (e.g., ClickUp, Asana).
A proactive, service-oriented mindset with a track record of professional, timely, and clear communication.
Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.
A commitment to the University's Theology of Racial and Ethnic Diversity.
A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Nice To Haves

A Master's degree.
Direct experience with university accreditation and assessment reporting.
Experience in managing complex, multi-year cohort or project schedules.
Experience in a student-facing role in a university setting.

Responsibilities

Owning and managing the 12-18-month forward-looking operational calendar for all MBA/DBA cohorts, including all key dates, deadlines, and events.
Mastering and managing the complex "carousel" cohort scheduling system, ensuring all class schedules are built, updated, and published accurately and free of conflicts.
Serving as the primary administrator for all program policies, including proactively communicating and enforcing the MBA Attendance Policy by collecting and monitoring records and escalating violations to the Program Director.
Developing, building, and deploying all student-facing program materials, including comprehensive orientation modules and program handbooks.
Executing the complete, end-to-end annual accreditation and assessment reporting process for both MBA and DBA programs, ensuring 100% on-time submission.
Collecting, analyzing, and reporting on all required program data, including obtaining grading data and other key metrics from faculty and university systems.
Maintaining a meticulous and audit-ready digital records system for all DBA student documentation, including dissertation forms, progress tracking, and committee assignments.
Ensuring 100% accuracy on all student forms (e.g., dissertation, graduation, petitions), managing the process from creation to final signature and filing.
Serving as the primary operational point of contact for students, providing accurate and timely (24-48 hour) responses and solutions for all non-academic issues.
Implementing and executing a proactive, scheduled communication plan (e.g., monthly email updates to cohorts) to ensure students are informed of deadlines and events.
Guaranteeing a 24-48 hour response time to all faculty inquiries.
Executing all faculty support protocols for every course, including:
Proactively contacting faculty for course preparation and review within the specified timeframe.
Managing textbook and course material adoptions.
Preparing and reviewing all Canvas course shells to ensure they are complete and published to students at least one week prior to the class start.
Scheduling and managing logistics for all recurring (e.g., monthly, semesterly) faculty meetings.
Managing all program events (e.g., New Student Orientation, Hooding, residencies) from conception to execution.
Developing detailed project plans-including timelines, tasks, budgets, and resource needs-at least three (3) months prior to any major event.
Managing all program purchasing and procurement through university systems (e.g., Bruin Buy), including faculty payments, event supplies, and other expenses.
Recruiting, training, and supervising all student workers for the graduate programs.
Managing student worker schedules and budgets.
Serving as a collaborative and positive member of the College of Business team.
Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
Demonstrated experience working cross culturally with respect, appreciation and humility.
Other duties as assigned.