Business Experience Planning and Administration Specialist

PNC Bank • Pittsburgh, PA

8d • $45,000 - $97,500 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning and Administration Specialist within PNC's Retail Distribution Operations - Centers of Excellence organization, you will be based you will be based in Pittsburgh, PA. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Additional locations within the PNC Footprint may be considered. As a Business Experience Planning and Administration Specialist, you will be hands-on and business-facing, focused on building and managing communication workflows and simple applications using Microsoft Power Platform. You will primarily work with Power Automate and Power Apps integrated with SharePoint, ensuring smooth technical operations and compliance. In addition, a smaller portion of the role will involve creating visually engaging program materials, communications, and presentations to support business initiatives.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning
• Accuracy and Attention to Detail
• Analytical Thinking
• Business Process Design
• Data Gathering and Analysis
• Effective Communications
• Planning: Tactical, Strategic
• Problem Solving
• Strategic Thinking

Responsibilities

• Design and maintain Power Automate workflows for updates, reminders, and approvals.
• Build Power Apps connected to SharePoint for forms, trackers, and approvals.
• Troubleshoot flows and apps; monitor run histories; manage connectors and permissions.
• Perform quarterly certification and hygiene tasks for M365 items you own, including SharePoint and Power Platform assets, reviewing classification and permissions.
• Create visually engaging PowerPoint decks and materials.
• Apply design principles like balance, emphasis, color theory, and proportion.
• Develop clear, on-brand visuals for presentations and communications.
• Provides support and assistance for implementation and/or administrative efforts for line of business initiatives.
• Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Independently provides data collection, research and reporting for assigned line of business initiatives.
• Recommends and delivers best practices and learning plans that meet business objectives.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level