Business Experience Plan & Admin Advisor

PNC • Pittsburgh, PA

2d • $65,000 - $149,500 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan and Admin Advisor within PNC's Fiscal Governance organization, you will be based in Pittsburgh, PA or Strongsville, OH. The Business Experience Plan and Admin Advisor plays a critical role in supporting the Line of Business CIO Group through financial governance, workforce planning, operational administration, and technology‑funded initiative management. This position ensures that leaders have accurate insights, well-managed resources, and strong execution support across financial, operational, and reporting functions. This role is ideal for someone who thrives in a detail-oriented, analytical environment and enjoys supporting business leaders through data, planning, and streamlined governance. Collaborates cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations. Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals. Works with key decision makers to ensure cross-business and cross-functional alignment and synergy. Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Experience in business administration, financial analysis, performance management, or technology operations support.
• Strong understanding of budgeting, forecasting, expense governance, and financial planning.
• Skilled in data interpretation, trend analysis, and executive-level reporting.
• Experience with headcount planning, resource management, or requisition workflows.
• Proficiency with Excel and reporting/analytical tools.
• Strong communication skills with the ability to influence and support leadership.
• Excellent organizational and multitasking abilities.
• Experience working in a technology-driven, CIO-support, or enterprise operational environment.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Accuracy and Attention to Detail
• Analytical Thinking
• Business Process Design
• Data Gathering and Analysis
• Effective Communications
• Influencing
• Planning: Tactical
• Strategic
• Problem Solving
• Strategic Thinking
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Knowledge of enterprise systems such as ServiceNow, Workday, Oracle, or similar platforms.
• Experience supporting nondiscretionary tech funding, vulnerability remediation, or operational risk initiatives.
• Background in SOW governance, vendor management, or contractor oversight.
• Experience with financial governance, auditing, or internal controls.
• Understanding of project financials or program portfolio management.
• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning

Responsibilities

• Oversee management of direct expenses.
• Maintain accurate expense tracking for internal and external costs.
• Manage internal headcount processes, including open requisition tracking, weekly reporting, and aging analysis.
• Oversee employee requisition workflows (adds, replacements, cost‑center transfers).
• Lead monthly financial review preparation, insights, and presentation support for CIO leadership.
• Produce weekly reporting on requisitions, staffing metrics, and timesheet compliance.
• Deliver monthly analysis on direct expense drivers, LOB wallet performance, and TND financial scorecards.
• Create special reports, dashboards, and summaries for executive‑level consumption.
• Support annual operating plan (AOP) processes and performance/financial planning (PFP) inputs.
• Maintain and process PNC One entries for internal workforce administration.
• Oversee internal and external timesheet governance.
• Manage SOW governance processes, including coordination with IBM and other vendors.
• Track and support reporting for software impairment activities.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.
• To learn more, visit our Total Rewards page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level