Business Energy Advisor or Senior Business Energy Advisor

Duke Energy Corporation•Greenville, SC

About The Position

The purpose of the Business Energy Advisor (BEA) is to develop relationships with small/medium and large business customers, introduce those customers to Duke Energy products and services and close/win customer projects for energy efficiency, demand response, charger and outdoor lighting products and services. The Senior Business Energy Advisor will include developing relationships with business customers including the C -level/owners of these customers $250-$500k annual revenue). Business Energy Advisors also nurture the long term relationship for further cross-sell opportunities as new products are available for the non-residential markets. The position requires technical and financial knowledge as well as a thorough working knowledge of all the of the company’s products and services: lighting, HVAC, Foodservice, EV. Must know customer needs and challenges to offer appropriate solution to customer. For regulated energy efficiency product and service sales, BEA sales process includes: identifying customer needs within their facilities, explaining program benefits, assisting in movement through the project process including assistance with identifying trade allies, and helping customers understand the application process. Tracking and reporting is vital to each step of the project success and should be considered a valuable part of the success of each project a customer undertakes. For non-regulated energy efficiency product and service sales, BEA sales process includes securing Customer Disclosure Authorization (CDA) for future discussion for all Duke Energy regulated customers. For positions in Florida, this position is responsible for conducting on-site energy audits and analysis for commercial, industrial and governmental accounts. Look here for more information about our business energy advisors.

Requirements

High school diploma AND three (3) years minimum of related work experience
Bachelor's degree AND four (4) years minimum of related work experience
In lieu of bachelor's degree, high school diploma/GED AND seven (7) years minimum of related work experience

Nice To Haves

General understanding building envelope and equipment. What drives energy related costs and how energy efficiency drives costs down.
General utility knowledge including but not limited to billing systems, distribution systems, utility rate structure.
Basic knowledge of energy efficiency (EE) technologies such as lighting, HVAC, food service, pumps/motors, drives and other products & services.
Basic understanding of commercial buildings and electrical loads are helpful due to the technical nature of the products.
Capable customer interaction experience.
Ability to juggle deadlines, follow-up, and varying types of calls to and from different industries, including schools, healthcare, biotechnology, municipalities, retail, warehousing, and others.
Ability to promote a collaborative atmosphere through their actions within their own department, as well as with other departments, to ensure mutual success and as well as superior customer experience.
Working knowledge of Salesforce or similar CRM.
Maintain accurate sales records/documentation.
Knowledge of the utility industry.
Proficiency in Microsoft Office software tools and demonstrated ability to learn new systems.
Sales and/or customer facing experience.
Comfort level with public speaking.
Solid phone skills.
Self-starter.
Proven ability to organize and manage large volumes of information.
Demonstrated ability to work in a team environment to achieve shared goals.
Demonstrated interpersonal skills to interact effectively.
Preferred certifications: Engineer In Training, Certified Energy Manager, Business Energy Professional.
Three (3) years’ experience in engineering field and/or utility industry.
Understanding of commercial building envelope, electrical loads and equipment. What drives energy related costs and how energy efficiency drives costs down.
General utility knowledge including but not limited to billing systems, distribution systems, utility rate structure.
Basic knowledge of energy efficiency technologies such as lighting, HVAC, food service, pumps/motors, drives as well as Duke Energy products & services including Smart $aver, Demand Response, Outdoor Lighting, Back-up gen, Solar, EV, Direct Efficiency as a service.
Excellent listening skills.
Prior experience working for an energy utility or services company.
Demonstrated ability to work in a team environment to achieve shared goals.
Use of and experience with customer relationship sales tracking software (Salesforce, C4C) and to maintain accurate sales records/documentation.
Evidence of growing knowledge of the three key focus areas (facility, utility, & customer engagement).
Capable customer interaction experience.
Customer/sales experience with proven track record to achieve sales goals and negotiate and close customer sales projects.
Ability to highlight the more comprehensive and less risk financing approach of Efficiency as a Service and the additional services that can be provided.
Ability to juggle deadlines, follow-up, and varying types of calls to and from different industries, including schools, healthcare, biotechnology, municipalities, retail, warehousing, and others.
Demonstrated interpersonal skills to interact effectively.
Comfort level with public speaking.

Responsibilities

Works with commercial customers with an emphasis on qualifying prospective customers both in and out of the Duke service areas by collecting usage data, building and site information.
Pipeline/database management
Team collaboration/meetings
Internal/external/trade show presentations
Prospect/identify small/medium business customer leads in and out of Duke service area by collecting usage data, building and site information.
Experience in selling, qualifying and closing sales of regulated and unregulated energy efficiency products and service with SMB customers
Works with commercial customers with an emphasis on qualifying prospective customers both in and out of the Duke service areas by collecting usage data, building and site information.
Explaining Efficiency as a Service and demonstrating the knowledge and ability to move the customer through the analysis, proposal and closing of the project
Gather facility data or work with vendors to develop key data points to accurately develop the project value during analysis.
Securing signed authorizations for service agreements moving forward.
Working with program management to determine terms of the contract proposal.
Closing the project sale including securing proper Exhibit A signature and support in follow through on the project installation and making sure EE Incentives are processed to eligible customers as part of the contract.
Tracking and reporting
Team Collaboration meetings, External and trade show presentations