Business Efficiency Lead - Residential & Retirement Living
About The Position
At BaptistCare, we believe great care starts with smart, efficient systems that support our people to do their best work. As we come together as one newly unified national organisation, we’re looking for a Business Efficiency Lead to play a pivotal role in strengthening performance, productivity and sustainability across our Residential Aged Care and Retirement Living services. This is a high impact, strategic role where your work will directly support quality care, regulatory compliance and better outcomes for residents across Australia. Why this role matters In this role, you’ll be at the heart of operational improvement—working alongside senior leaders and frontline teams to simplify processes, optimise workforce models and ensure funding and compliance requirements are met without compromising care quality. You’ll combine data, insight and influence to remove inefficiencies, embed continuous improvement and help our teams focus on what matters most: supporting people to live with dignity and choice! If you enjoy problem solving, collaborating with passionate leaders, and driving improvements that directly support frontline care teams, this is a unique and rewarding opportunity to make your mark.
Requirements
- A tertiary qualification in Business, Health Management or a related discipline (MBA desirable)
- Proven experience (5+ years) in business efficiency, operational improvement or similar roles
- Strong knowledge of residential aged care regulations, AN ACC and the Aged Care Quality Standards
- Exceptional analytical skills with the ability to turn complex data into actionable insights
- Experience improving workforce models, rostering practices and productivity outcomes
- Strong stakeholder engagement skills—you can influence, coach and bring people on the journey
- Ability to travel as required including inter-state.
Nice To Haves
- Experience in the residential aged care sector is highly regarded.
Responsibilities
- Drive efficiency and productivity across Residential Aged Care and Retirement Living, simplifying processes and reducing administrative burden so teams can focus on great care.
- Optimise workforce models, strengthen compliance with care minutes and ANACC requirements, and turn funding and data into practical, sustainable operating solutions.
- Partnering closely with leaders, you’ll deliver change initiatives that stick—using clear insights, strong change management and trusted advice to improve performance, compliance and technology outcomes.
Benefits
- Be part of a purpose driven faith-based organisation with over 110 years of community impact
- Join at a time of transformation and growth following our national merger
- Work in a role with real influence on care quality, compliance and sustainability
- Collaborate with passionate, values led leaders across Australia.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
