Business Development / Sales Account Manager

TTM • San Jose, CA

1d

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com Account Manager – Business Development (San Jose/San Francisco Area) TTM Technologies – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer Why work for just one big tech company when you can work for TTM and engage with the most elite high-tech companies around the world? TTM works on a global platform providing advanced technology solutions for some of the world's most exciting end market products. Come join an innovative team making a difference to our customers and partners in the Aerospace & Defense, Automotive, Computing, Industrial & Instrumentation, Networking & Communications, and Medical industries. See why TTM Sales is more than just a Sales job. It's making the world a better place, one innovative solution at a time, and YOU can be part of it. We are passionate about growing our business and place a high priority on teamwork, communication and collaboration! Apply today! We are looking for a dynamic, entrepreneurial Account Manager (AM) with a verifiable record of high performance. The successful candidate will be comfortable as a hunter developing new accounts, as well as growing their current book of business. Responsible for preventing account issues with a proactive approach and has demonstrated the ability to establish and maintain relationships at all levels within their customer base. You will be expected to manage a portfolio of accounts that results in consistent growth while acting as a strategic partner to your customers. Scope: The Account Manager drives business development by selling TTM Technologies products and maintaining relationships as the primary contact with assigned Original Equipment Manufacturing (OEM) partners and Contract Manufacture (CM) partners. This position is located in San Jose/San Francisco Area . United States Citizenship required. Primary responsibilities include a focus on expanding and developing new accounts, as well as, providing customer service and pursuing new business within existing accounts. Responsibility for developing and maintaining relationships with key accounts leading to high levels of customer satisfaction and increased annual sales. This position is an individual contributor role. The AM will work with multiple call points within their accounts and TTM including but not limited to all levels of management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service and Quoting Centers in support of our customers and internal business units. The AM will be responsible for customer relationship management and development. They will be responsible for developing customer contacts that will support TTM in all aspects of business management and provide professional leadership, coordination and strategy for their accounts. The AM will serve as the liaison between TTM and our customers and will participate in all aspects of account management including but not limited to; Sales, customer business reviews, negotiations, along with daily support as required by the customer and TTM. They will be responsible to communicate customer initiatives, requests, requirements, comments, action items etc., back to TTM and to follow through to completion all action items and commitments made to the customer. This is a full-time position located in Bay Area, CA and the candidate will be required to travel locally in support of TTM and our customers. The hours vary as support may be required across North America, Europe and Asia. This includes conference calls, video conferences, phone calls, email and other communications in a timely manner to all regions.

Requirements

• Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth
• Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers
• Experience with office tools including but not limited to CRM, Word, Excel, and PowerPoint
• Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required
• Maintains a working knowledge of industry certifications and requirements for different market segments
• Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction
• Decision making with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form
• Bachelor of Science degree plus 5 years of experience in sales or equivalent combination of education and experience
• Exceptional communication skills and ability to read, write and understand the English language
• Proven history of successful sales performance, of providing customer service and support that exceeds expectations
• Excellent attention to detail; excellent organizational and prioritization skills
• Strong proficiency with working knowledge of Windows Excel, Word, Power Point and Outlook
• Ability to handle a fast-paced environment with high volume of workload
• Available for travel (25%-40%)
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

• Knowledge of ISO 9001, AS9100 and ISO 140001 standards is preferred
• A technical background is encouraged
• International experience preferred

Responsibilities

• Address customer’s needs and concerns to develop and maintain strong relationships
• Drive business development though new account acquisition and revenue growth within existing accounts
• Follow up on open quotes and business opportunities for TTM’s full product portfolio
• Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities
• Work within TTM sales to provide guidance and support at the different TTM regional sites
• Work with internal departments to ensure customer needs are understood and satisfied.
• Participate in sales activities, presentations, negotiations and QBRs at the customer’s designated site
• Develop and present strategic plans for growth
• Actively work within the Customer Relationship Management Tool (MS Dynamics) to load opportunities, manage customer and account information and provide key account information on a frequent basis.
• Presentations to customers and TTM management and support teams as needed
• Initiate, recommend and provide solutions to customers
• Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations
• Monitor the performance levels of TTM and work with the site level management to drive improvement if needed
• Work with engineering, supply chain, accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur
• Provide monthly updates and detail regarding controlled business
• Support any special projects, programs, or other duties assigned by TTM management
• Written correspondence to customers and TTM employees and management as needed

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available on the 1st of the month following date of hire.
• For some positions, only PTO and holiday benefits are offered.
• An annual or quarterly company bonus may apply based on position assignment.
• Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees