Business Development Representative / Full Time Service BDR - Milford Ford Lincoln

Hertrich Family of Automobile Dealers•Milford, DE

60d

About The Position

Hertrich Family of Automobile Dealerships - Full-Time Opportunity Are you a motivated, customer-focused individual looking to grow with a reputable company? Hertrich Family of Dealerships is seeking a Full-Time Service Department Business Development Representative to join our dedicated team. If you're someone who thrives in a fast-paced environment and enjoys making a difference in customers' lives, this position could be a great fit for you! Why Join Us? Unlimited Career Growth - The Hertrich Family of Dealerships is a fast-growing company with exciting career advancement opportunities. Mission-Driven Company - We are committed to our community, supporting over 90 local organizations and charities. Dynamic, Entrepreneurial Culture - We pride ourselves on integrity, accountability, and striving for excellence in everything we do. About Us The Hertrich Family of Dealerships represents 24 dealerships, 14 Collision Centers, and 18 automotive brands across the Delmarva peninsula and beyond. For over three generations, we've been dedicated to providing exceptional service to our customers and giving back to our community. What We Offer Competitive Pay Comprehensive Benefits including Medical, Dental, Vision and Life Insurance for you and your family Paid Time Off - Vacation, Holidays, and Sick Days 401(k) with Employer Match Employee Purchase Discounts

Requirements

Highly motivated with a strong desire to succeed.
Excellent communication skills and ability to build rapport with customers.
Comfortable with computer systems and internet use.
Energetic, enthusiastic, and able to maintain a positive attitude.
Organized with a strong attention to detail.
Able to work flexible hours, including evenings and weekends.
A self-starter with a customer-first mentality.
High School Diploma or GED required.

Nice To Haves

Call-center experience or similar position highly preferred.

Responsibilities

Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow-ups.
Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
Maintain accurate records of customer interactions and follow up as needed.
Generate daily, weekly, and monthly reports as requested by management.
Provide a friendly, professional, and high-energy experience on all calls to ensure customer satisfaction.
Additional duties as assigned.

Benefits

Competitive Pay
Comprehensive Benefits including Medical, Dental, Vision and Life Insurance for you and your family
Paid Time Off - Vacation, Holidays, and Sick Days
401(k) with Employer Match
Employee Purchase Discounts

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