Business Development Representative / BDR - Full Time -Milford Toyota

HERTRICH Family of Automobile Dealerships•Lynch Heights, DE

About The Position

Business Development Representative (BDR) / Customer Service Representative / Internet Representative The Hertrich Family of Dealerships is looking for a talented customer service representative to continue to develop and maintain relationships and meet our customer's needs over the phone. About Us: Join the Hertrich Family of Dealerships, an award-winning network of 24 dealerships, 14 collision centers, and 18 automotive brands across the Delmarva Peninsula. For over three generations, we've been a family-driven company with a strong commitment to supporting local communities and charitable organizations. We are a fast-growing, innovative team that values integrity, accountability, and excellence. If you're motivated, enthusiastic, and ready to make an impact, we'd love for you to join our dynamic team. What We Offer: Competitive Pay Plans Comprehensive Medical Insurance for Employees & Families Dental, Vision & Life Insurance options Short- & Long-Term Disability Plans Paid Vacation, Paid Holidays, Paid Personal/Sick Days 401(k) Plan with Employer Match Employee Purchase Discounts

Requirements

Call center or customer service experience is highly preferred
Strong motivation and persistence to succeed
Proficient in using computers and the internet
Energetic, enthusiastic, and organized with excellent communication skills
Strong phone etiquette and customer service orientation
A solid work ethic with a passion for providing superior service
Ability to work flexible hours, including nights and weekends
Must be a self-starter with an outgoing, customer-focused personality
High school diploma or GED required

Responsibilities

Answering inbound calls and building lasting client relationships, delivering an unparalleled customer experience
Scheduling appointments and following up on customer satisfaction
Greeting customers both in-person and over the phone
Developing rapport with prospective buyers and generating leads
Maintaining and updating online inventory listings on various websites
Effectively demonstrating product features and values to customers
Ensuring accurate completion of transaction paperwork and making follow-up sales & service calls
Initiating and maintaining communication with customers via phone, email, and internet leads to set appointments
Performing other duties as assigned by management