Business Development Representative / BDR - Full Time - Dover Nissan

HERTRICH Family of Automobile Dealerships•Dover, DE

23h

About The Position

Business Development Representative (BDR) / Customer Service Representative / Internet Representative The Hertrich Family of Dealerships is looking for a talented customer service representative to continue to develop and maintain relationships and meet our customer's needs over the phone. About Us: Join the Hertrich Family of Dealerships, an award-winning network of 24 dealerships, 14 collision centers, and 18 automotive brands across the Delmarva Peninsula. For over three generations, we've been a family-driven company with a strong commitment to supporting local communities and charitable organizations. We are a fast-growing, innovative team that values integrity, accountability, and excellence. If you're motivated, enthusiastic, and ready to make an impact, we'd love for you to join our dynamic team. What We Offer: Competitive Pay Plans Comprehensive Medical Insurance for Employees & Families Dental, Vision & Life Insurance options Short- & Long-Term Disability Plans Paid Vacation, Paid Holidays, Paid Personal/Sick Days 401(k) Plan with Employer Match Employee Purchase Discounts Job Responsibilities: As a Business Development Representative (BDR), you will play a key role in providing exceptional customer service and growing our client base. Your responsibilities will include: Answering inbound calls and building lasting client relationships, delivering an unparalleled customer experience Scheduling appointments and following up on customer satisfaction Greeting customers both in-person and over the phone Developing rapport with prospective buyers and generating leads Maintaining and updating online inventory listings on various websites Effectively demonstrating product features and values to customers Ensuring accurate completion of transaction paperwork and making follow-up sales & service calls Initiating and maintaining communication with customers via phone, email, and internet leads to set appointments Performing other duties as assigned by management Qualifications: Call center or customer service experience is highly preferred Strong motivation and persistence to succeed Proficient in using computers and the internet Energetic, enthusiastic, and organized with excellent communication skills Strong phone etiquette and customer service orientation A solid work ethic with a passion for providing superior service Ability to work flexible hours, including nights and weekends Must be a self-starter with an outgoing, customer-focused personality High school diploma or GED required Why Hertrich? At Hertrich, we are dedicated to creating a diverse and inclusive workplace where everyone is valued. We welcome applicants of all backgrounds and provide equal employment opportunities for all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are also committed to maintaining a drug-free workplace. If you are ready to grow in a fast-paced and rewarding environment with unlimited career potential, we want to hear from you! "Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO employer. Job seekers will be given consideration without regard to their disability or protected veteran status."

Requirements

Strong motivation and persistence to succeed
Proficient in using computers and the internet
Energetic, enthusiastic, and organized with excellent communication skills
Strong phone etiquette and customer service orientation
A solid work ethic with a passion for providing superior service
Ability to work flexible hours, including nights and weekends
Must be a self-starter with an outgoing, customer-focused personality
High school diploma or GED required

Nice To Haves

Call center or customer service experience is highly preferred

Responsibilities

Answering inbound calls and building lasting client relationships, delivering an unparalleled customer experience
Scheduling appointments and following up on customer satisfaction
Greeting customers both in-person and over the phone
Developing rapport with prospective buyers and generating leads
Maintaining and updating online inventory listings on various websites
Effectively demonstrating product features and values to customers
Ensuring accurate completion of transaction paperwork and making follow-up sales & service calls
Initiating and maintaining communication with customers via phone, email, and internet leads to set appointments
Performing other duties as assigned by management