Business Development Representative - Modern Infrastructure

Ingram Micro•Buffalo, NY

17h

About The Position

Ingram Micro is a leading technology company that plays a vital role in the worldwide IT sales channel, connecting technology manufacturers and cloud providers with business-to-business technology experts. The company's market reach, diverse solutions, and digital platform Ingram Micro Xvantage™ distinguish it in the industry. This role is for a Customer Experience Representative, primarily focused on leveraging the Xvantage platform to deliver and maximize outcomes for aligned customers and their vendors. Key activities include recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives, all utilizing platform data. As a Customer Experience Representative, you will be instrumental in enabling sales within a specific customer or product/service category. You will act as a subject matter expert, collaborating with sales teams, vendors, and customers to offer insights, technical expertise, and exceptional service. Your understanding of the customer and/or solutions category, combined with strong communication skills, will be crucial for identifying customer needs, recommending solutions, and contributing to the overall growth and success of the customer/category.

Requirements

Typically requires a four-year college degree or equivalent experience
2 years functional experience
Good communication and presentation skills
Self-motivated and proactive with a strong sense of ownership and accountability
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships
Ability to be a team player and to collaborate with cross-functional teams and vendors
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

Nice To Haves

Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services

Responsibilities

Drive insights and actions for reseller partners and vendors
Identify opportunities to increase usage of the Xvantage platform for both reseller partners and vendors
Develop a comprehensive understanding of the products and services across the GTM organization
Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader
Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add
Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer
Collaborate with the sales team to identify customer needs and recommend suitable solutions
Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities
Proactively engage with customers to understand their challenges, goals, and requirements
Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns
Leverage vendor partnerships to deliver the best solutions and value to customers