Business Development Representative (B2B)

Gem Plumbing & Heating•Plymouth, MA

About The Position

GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today! Position Overview: The Business Development Representative (BDR) is responsible for driving revenue growth by developing new commercial accounts and selling HVAC, Plumbing, and Electrical services and solutions. This role focuses on identifying, engaging, and qualifying new prospects through professional, ethical, and value-based sales practices while maintaining a strong customer-focused approach. The BDR is expected to consistently meet or exceed baseline sales targets by executing the Company's established sales process.

Requirements

High school diploma or equivalent required; associate's or bachelor's degree in business, sales, or a related field preferred.
Prior experience in business development, sales, account management, or customer-facing roles required.
Ability to understand customer needs and present service-based solutions in a professional and ethical manner.
Strong communication, presentation, and relationship-building skills.
Comfort discussing multi-trade service offerings and coordinating solutions across HVAC, Plumbing, and Electrical.
Proficiency with CRM systems, sales tools, and standard office software.
Strong organizational skills with the ability to manage multiple prospects, follow-ups, and priorities.
Ability to work independently while collaborating effectively with internal service, dispatch, and operations teams.
General awareness of safety practices when visiting customer locations and job sites.
Ability to use a computer for extended periods, involving sitting, keyboard entry, and use of office equipment.
Effective communication skills using both computer and phone/smart devices.
Vision capabilities include close vision, distance vision, and adaptability.
Physical agility involves reaching, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, and climbing.
Ability to carry supplies, up to 25 lbs.

Nice To Haves

Experience in commercial service environments (HVAC, Plumbing, Electrical, or related trades) preferred.

Responsibilities

Identify, prospect, and develop new commercial customers through outbound outreach, referrals, and assigned leads.
Contact prospective customers by phone, email, and in person to generate interest and schedule sales appointments.
Open new accounts by presenting Company services and solutions across HVAC, Plumbing, and Electrical trades.
Maintain a working knowledge of Company products, services, and operational capabilities to effectively position solutions.
Utilize Company sales tools and systems to track prospect activity, manage pipelines, and maintain accurate records.
Generate and maintain accurate sales activity, pipeline, and forecasting reports as required.
Identify and communicate competitive activity, market trends, and customer feedback to management.
Participate in trade shows, industry events, and networking opportunities as assigned to support brand awareness and lead generation.
Conduct all sales activities in a professional, ethical, and profitable manner aligned with Company standards.
Perform additional job-related duties as assigned, consistent with business needs.