Business Development Officer

United Fidelity Bank•Mt. Vernon, IN

3d•Onsite

About The Position

It's fun to work at a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. The Business Development Officer is responsible for building, developing, and maintaining profitable deposit relationships, mortgage loans and other business relationships with new and existing customers. Performs functions such as cross-selling products, making referrals and resolving customer problems and providing branch support as needed. The incumbent will be directly involved with various community organizations, networking groups, Chambers of Commerce, UFB events, etc. Essential Job Functions include, but are not limited to: Assist branch to open and close if needed; maintain and adhere to security policies and procedures. Assist customers when they call in or direct them to the appropriate department. Assist and open new accounts for customers, such as checking, savings, CD’s, IRA’s, HSA’s, etc. Actively solicit and call on prospective customers and attend various social events to market the bank’s image and services to reach sales goals. Work closely with the Compliance & Marketing Department in all marketing efforts, community events, and within all aspects of the branch for approval and compliance with the Bank Secrecy Act. Accept applications for consumer, commercial, and mortgage loans. Responsible for developing new depository business from prospects and expanding current client relationships to meet the bank’s deposit goals, including servicing possible commercial loan opportunities in partnership with commercial team members and Community President. Cross-sell other bank related products. Address and solve client concerns, claims and queries, ensuring that the process of customer claim resolution is administered efficiently. Coordinates with multiple departments to exceed customer service expectations. Maintain knowledge of bank products and services including current rates and promotions, as well as the processes associated to the delivery of these products and services. Develop relationships and be involved with at least two to three organizations that will advance the exposure of UFB and the products offered. At least one organization must count toward CRA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Business Acumen - Ability to grasp and understand business concepts and issues.
Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Decision Making - Ability to make critical decisions while following company procedures.
Financial Aptitude - Ability to understand and explain economic and accounting information.
Self-Confident - The trait of being comfortable in making decisions for oneself.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Accountability - Ability to accept responsibility and account for his/her actions.
Communication - Ability to communicate effectively with others via all mediums.
Customer Focused – Possessing the desire to continually stay focused on the needs of both external and internal customers.
Relationship Building - Ability to build effective relationships with customers, direct reports, peers, and senior leaders.
Bachelor’s Degree preferred. Will consider 5+ years of general banking and finance experience in lieu of a degree.
Must be able to obtain NMLS within 45 days of hire.
A minimum of 1-year sales/marketing experience in a financial environment required.

Responsibilities

Build, develop, and maintain profitable deposit relationships, mortgage loans and other business relationships with new and existing customers.
Cross-selling products, making referrals and resolving customer problems and providing branch support as needed.
Directly involved with various community organizations, networking groups, Chambers of Commerce, UFB events, etc.
Assist branch to open and close if needed; maintain and adhere to security policies and procedures.
Assist customers when they call in or direct them to the appropriate department.
Assist and open new accounts for customers, such as checking, savings, CD’s, IRA’s, HSA’s, etc.
Actively solicit and call on prospective customers and attend various social events to market the bank’s image and services to reach sales goals.
Work closely with the Compliance & Marketing Department in all marketing efforts, community events, and within all aspects of the branch for approval and compliance with the Bank Secrecy Act.
Accept applications for consumer, commercial, and mortgage loans.
Responsible for developing new depository business from prospects and expanding current client relationships to meet the bank’s deposit goals, including servicing possible commercial loan opportunities in partnership with commercial team members and Community President.
Cross-sell other bank related products.
Address and solve client concerns, claims and queries, ensuring that the process of customer claim resolution is administered efficiently.
Coordinates with multiple departments to exceed customer service expectations.
Maintain knowledge of bank products and services including current rates and promotions, as well as the processes associated to the delivery of these products and services.
Develop relationships and be involved with at least two to three organizations that will advance the exposure of UFB and the products offered. At least one organization must count toward CRA.