Business Development Manager

SERVPRO of Pflugerville/Stillwater/Guthrie/S Tulsa/Edmond•Tulsa, OK

About The Position

The role of a Business Development Executive (BDE) in the property restoration and disaster recovery industry is critical for driving revenue and establishing long-term partnerships. A successful BDE acts as the primary liaison between the restoration company and key stakeholders, including insurance carriers, property managers, adjusters, and commercial facility owners. The primary objective is to secure a steady stream of referral business and formal service agreements that guarantee priority response and revenue generation. This document outlines the core responsibilities of a Restoration Business Development Executive, with a specific focus on the strategies and duties involved in getting service agreements signed by customers. pivotal responsibility for a restoration BDE is the negotiation and execution of formal service agreements. These contracts solidify the relationship between the restoration firm and the client, ensuring that the firm is the first point of contact when a disaster strikes. BDEs handle several types of agreements, each requiring specific approaches. Emergency Response Agreements (ERAs) For commercial clients and property managers, BDEs focus on securing Emergency Response Agreements (ERAs), sometimes referred to as Master Service Agreements (MSAs) or Contingency Plans. An ERA is a pre-determined contract that establishes the restoration company as the priority responder for a commercial property in the event of a disaster . The BDE's responsibility is to educate property owners and facility managers on the value of proactive disaster planning. By signing an ERA, clients benefit from priority response times, pre-approved pricing structures, and minimized business disruption . Preferred Vendor Programs (PVPs) In the insurance sector, BDEs work to secure placement on Preferred Vendor Programs (PVPs) or direct repair networks. A PVP is a contract between an insurance carrier and a restoration company, guaranteeing a steady volume of claims referrals in exchange for adherence to strict service level agreements (SLAs) and standardized pricing, typically based on Xactimate software . Getting a restoration company onto a preferred vendor list is a complex, multi-step process managed by the BDE. It requires assembling and submitting comprehensive documentation packages to regional claims offices or third-party vendor management networks (like Contractor Connection) . Sales Pipeline and CRM Management Effective business development requires meticulous tracking and organization. BDEs are responsible for managing the entire sales pipeline, from initial prospecting to contract execution and ongoing account management. Utilizing Customer Relationship Management (CRM) software (such as Dash, Salesforce, or specialized restoration CRMs) is a daily requirement. BDEs must maintain accurate, detailed notes on client preferences, track the progress of leads, and log all networking activities . They are often required to submit detailed weekly activity reports outlining visits, meetings, and progress toward specific revenue goals . Account Management and Client Retention The responsibilities of a BDE do not end once a service agreement is signed or a referral is received. Ongoing account management is crucial to ensure client satisfaction and secure repeat business. BDEs serve as the primary account manager, acting as a bridge between the client and the internal operations and estimating teams . They review completed jobs to ensure quality standards were met and collaborate on client appreciation initiatives, such as sending follow-up gifts or conducting post-job reviews . By maintaining open lines of communication and addressing any conflicts that arise during the restoration process, the BDE ensures the longevity of the partnership.

Requirements

Bachelor’s degree in marketing or business or equivalent experience preferred
A minimum of 5 years of direct sales experience
Strong process and results driven attitude
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Experience in the cleaning, restoration, or insurance industry is preferred

Responsibilities

Negotiation and execution of formal service agreements
Educate property owners and facility managers on the value of proactive disaster planning
Secure placement on Preferred Vendor Programs (PVPs) or direct repair networks
Assembling and submitting comprehensive documentation packages to regional claims offices or third-party vendor management networks
Managing the entire sales pipeline, from initial prospecting to contract execution and ongoing account management
Utilizing Customer Relationship Management (CRM) software
Serve as the primary account manager
Review completed jobs to ensure quality standards were met and collaborate on client appreciation initiatives