Principal Industry Solution Lead or Architect

ServiceNow • Vienna, VA

35d

About The Position

You will work to develop new pipeline and business sales revenue focusing on the Health and Human Services public sector market, targeting Child Welfare, Child Care, Child Support, Adult Protective Services and other related programs. You will accomplish this through strategic thought leadership, account alignment and planning, solution modeling, partner alignment, and using business development strategies and identifying funding sources across all territories and verticals. What you get to do in this role: Provide strategic leadership and subject matter expertise supporting key Transportation and Infrastructure opportunities. Develop and execute ServiceNow's go-to mission market strategy, maintain relationships with Senior Leaders, and work collaboratively across product lines, business units, and partners to drive growth within ServiceNow's Public Sector business. Be the relationship manager between customers, partners, and ServiceNow Work with the greater ServiceNow solution teams to develop mission focused ServiceNow solutions based on the market's strategic needs and targeted outcomes Manage and support Executive relationships between ServiceNow and assigned clients Build strategic partnerships with partners, lobbyists, and consultancies. Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Support the development of mission roadmaps and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in State and Local Government Health and Human Services departments or agencies leveraging technology for business process automation and optimization.
• · Proven business or technical approach to critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• · 3+ years of experience in engagement management and aligning strategies to revenue opportunities within the Public Sector.
• · 2+ years of experience as a Mission Account Manager or equivalent role with validated multi-million-dollar public sector sales solutions experience and Executive level relationship management
• · Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• · Experience achieving sales targets
• · Experience leading virtual or matrixed teams
• · Ability to understand broad, macro-level business IT needs for a prospective client
• · Travel up to 50% (depending on geography/region)

Responsibilities

• Provide strategic leadership and subject matter expertise supporting key Transportation and Infrastructure opportunities.
• Develop and execute ServiceNow's go-to mission market strategy, maintain relationships with Senior Leaders, and work collaboratively across product lines, business units, and partners to drive growth within ServiceNow's Public Sector business.
• Be the relationship manager between customers, partners, and ServiceNow
• Work with the greater ServiceNow solution teams to develop mission focused ServiceNow solutions based on the market's strategic needs and targeted outcomes
• Manage and support Executive relationships between ServiceNow and assigned clients
• Build strategic partnerships with partners, lobbyists, and consultancies.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Support the development of mission roadmaps and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees