Business Development Manager (Sr. Manager Provider, Engagement & Outreach) - Mount Sinai Health Partners

Mount Sinai Health System•New York, NY

About The Position

Mount Sinai is one of the largest U.S. health systems with a strong reputation for quality of care (18th ranked hospital in the U.S.) and research/education (18th ranked medical school in the U.S.). We have ~40,000 employees working together to provide billions of dollars in high-quality care each year for millions of patients. We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who: Are comfortable “playing up” and “playing down” as needed to accomplish business objectives Work productively amidst ambiguity Thrive in fast-paced work environments Seek to improve the status quo Within MSHP, the Physician Engagement and Clinical Operations Team are the eyes and the ears of the organization with regards to the implementation all strategic initiatives to the provider network of over 3600+ physicians The Provider Engagement Team seeks a (Senior) Manager, Provider Engagement and Outreach to ensure optimal results in recruitment, clinical operations, education, servicing and ongoing relationship management with MSHP physicians and practices to meet key population health goals. This position is responsible for engaging with MSHP employed and voluntary CIN practices and act as the subject matter expert on population health operations, provide consultation and education to MSHP physician members, establish and maintain a strong relationship with the physician and their practice staff and supporting change management. This role will report to the Senior Director, Clinical Integration and Care Standardization.

Requirements

Bachelor?s Degree Required, Master?s Degree Preferred.
Minimum of 5 years of experience in provider engagement, clinical operations and/or population health
Demonstrated ability in implementing strategic initiatives in provider practice management, provider relations and contracting.
Experience with integrated healthcare delivery systems is preferred.
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Critical Thinking: Connecting different initiatives, anticipating next steps, and identify root causes of problems to help identify and implement solutions
Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust - Interacting with others in a way that gives them confidence in one?s intentions and those of the organization.
Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives.
Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers? and own organization?s needs.
Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one?s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals? effectiveness.
Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one?s own behavior to accommodate tasks, situations, and individuals involved.
Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Decisive ? makes good decisions based upon analysis, experience and good judgement, in a timely manner. Possess a can do attitude.
Professional and mature, able to interact independently with all levels of the organization.

Responsibilities

developing a comprehensive knowledge of MSHP hospital and physician practices to build and manage a physician engagement and partnership strategy focused on creating a sense of community and improving MSHP’s market share
Develops and directs implementation of adequate provider education/training activities for participating providers to assure provider satisfaction and issue resolution.
Responsible for in-person, scheduled visits to physician offices to engage and communicate with providers in the CIN regarding participation requirements, clinical performance targets, quality improvement operations, care gaps and patient engagement opportunities, MSHP clinical programs/resources, population health strategies, clinical integration, incentive programs and other topics.
Implements PDSA cycle for improving practice operations with the goals of increasing efficiency and population health outcomes
Recruits providers for Clinical Integration Network (CIN) participation consistent with MSHP network development strategies and participation standards.
Develops strategic action plans and corresponding quality improvement projects to help physicians and practices meet key population health goals around quality, efficiency, and other domains
Ensures operations run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable.
Communicates to CIN providers on issues related to payer contracts, payer policies and procedures.
Builds a familiarity with different Electronic Medical Record (EMR) systems to help guide practices in workflows, documentation, and reporting for population health management
Assists in the development of presentations to communicate the CIN goals and progress of various initiatives to department leaders and with key external stakeholder groups. Delivers presentations to internal and external stakeholders as required.
Establishes and maintains collaborative relationships within and outside of the Health System in order to support CIN initiatives.
Assists Senior Director to build initiatives that aim to maintain consistent, strategic approaches to provider engagement across the network
Shares appropriate data with CIN providers to demonstrate how MSHP methodology has driven improvements in performance and improved finances, to engage provider support.
Engages providers in the CIN regarding value-based contract participation and contract details as directed.
Drives the implementation and ongoing process of provider education and training.
Simplifies the physicians’ relationship with MSHP while working to identify and address improvement opportunities, executing plans and delivering key messages to physicians and office staff.
Works with Senior Director regarding provider notifications, communications, provider satisfaction surveys, regular provider panel status verification, provider roster validation, provider claim issue support beyond the Financial Billing department and credentialing issues.
Implements programs and tactics to improve engagement of employed physicians.
Partners with internal teams to improve alignment of MSHP brand, communication and engagement across markets.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Other responsibilities as needed