Business Development Manager, Instrument Services
About The Position
Are you a relationship-driven seller with deep roots in the CRO, pharma, or reference lab world? Do you know your way around LC-MS, IA platforms, and the unique needs of scientific service environments? If you’re ready to help scale a growing instrument services business with a trusted industry leader, this role is for you. Lighthouse Lab Services is looking for an experienced Business Development Manager – Instrument Services to expand our market footprint and build long-term partnerships across the research, pharma, and laboratory testing space. This is a strategic, high-impact sales role where you’ll combine your technical knowledge, industry network, and consultative selling skills to shape meaningful customer solutions.
Requirements
- Bachelor’s degree in Sales, Business, Chemistry, Biochemistry, or related field (advanced degree a plus).
- 7+ years of proven success selling instrument service plans to CROs, pharma, or large reference labs.
- Familiarity with key laboratory instruments, especially: Immunoassay: Beckman Coulter Olympus AU, ThermoFisher Indiko Plus, Abbott ImmTox 270 LC-MS: Shimadzu Prominence/Nexera (LC), Agilent 6400 series, Sciex Triple Quadrupoles & QTRAP
- Strong communication, presentation, and negotiation skills.
- Ability to manage a sales pipeline, understand complex service offerings, and maintain meticulous organization.
- Customer-first mindset, problem-solving ability, and confidence handling multiple priorities.
- Proficiency with MS Office Suite and CRM systems.
- Positive, outgoing attitude and the ability to build lasting client relationships.
Nice To Haves
- Experience in clinical laboratory or toxicology markets is strongly preferred.
Responsibilities
- Drive growth of our instrument service portfolio across CROs, pharmaceutical organizations, and large reference labs.
- Identify, pursue, and close new business opportunities that meet established sales targets.
- Develop and execute strategic sales plans to expand market share and build a sustainable pipeline.
- Leverage your existing network to generate leads, build trust, and convert prospects into long-term clients.
- Manage CRM activity using company SOPs — research prospects, track opportunities, record closed business, and maintain accurate notes.
- Build a strong referral network via cold outreach, B2B strategies, conferences, and relationship-driven business development.
- Cultivate strong relationships with current clients, partners, and internal teams through proactive, transparent communication.
- Deliver persuasive presentations, sales pitches, product updates, and data-driven reports.
- Attend team meetings and facilitate communication between customers and technical staff.
- Work with internal teams to create accurate Statements of Work and ensure exceptional service delivery.
- Negotiate service agreements and maintain a high standard of customer satisfaction.
- Travel to client sites and conferences as needed.
Benefits
- $100,000-$120,000 base salary + competitive commission incentives
- Day 1 Benefits: Medical, dental, and vision coverage
- 15 PTO days + 10 holidays
- 401(k) with up to 4% company match
- Company-paid life and disability insurance
- Paid Volunteer Time Off
- Partially paid medical and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
