Business Development Manager, Automotive F&I

The Friedkin Group•Lutherville, MD

About The Position

The Business Development Manager (BDM), under the leadership of the Director, Dealer Performance will manage and develop the finance and insurance income activity and results for a defined group of dealerships in the National Sales Division. The BDM will be responsible for 1) improving the product and services market penetration in the client base 2) identifying opportunities to improve volume, product production index, units under management, VSA penetrations, dealership finance and insurance department profitability, as well as introduce and manage new and existing programs to the client base. The BDM will focus their income development efforts to deliver three primary and measurable results: 1) Drive the F&I and Sales processes that result in additional vehicle deliveries. 2) Manage the development activity to create customer loyalty within the dealership base 3) Provide ongoing programs, products, skills and services which make our Dealers and GSFS the most profitable in the automotive industry. As a Business Development Mgr you will: Organize and schedule dealership visits to drive production, development, and sales through in-store skills modeling and income development; help drive production and dealer commitment to Triton products. Visits will include meetings with F&I Department, Service Department, Sales Department, Accounting Department and Dealer Executive Leadership. Assisting dealer management in setting standards for sales skills and holding dealership personnel accountable for behavioral performance standards. A written summary/recap email will be sent to dealership management team, GSFS Director and Triton Management after each dealership visit. As requested, F&I personnel recruiting/interview assistance. Access to the Dealer’s reporting tool in order to assess dealership performance. Attendance at identified Triton meetings, including but not limited to, regularly schedule staff meetings, quarterly update sessions and annual meetings. · Coordination with GSFS’ Training & Development team for incremental dealership training in market. Analyze and report monthly and quarterly skills and metrics objectives for each dealership on a timely basis. Build loyalty among our customer base by assisting their efforts to develop solutions that will improve sales productivity, volume and profitability. Determine account needs and articulate to communication to all stakeholders: Triton National Management, Dealer Group Leadership and Director, GSFSGroup Training & Development. Communicate suggestions for a 90-day development plan with GSFSGroup resources. Model and demonstrate GSFSGroup Sales and F&I process skills in the retail environment. Create the will to grow in both inexperienced and seasoned dealership personnel. Learn, train and manage specific F&I Menus and performance reporting platforms. Learn, apply and maintain legal and ethical automotive compliance.

Requirements

Bachelor's Degree from four-year college or university; plus, 5-8 years related experience and/or training; or equivalent combination of education and experience; including 5+ years as a Sales, Finance or General Manager in Dealership Operations.
Discipline to work Independently within budget, and lead a team that works within budget.
Ability to effectively utilize Salesforce and complete all assigned reporting in a timely manner.
Positive attitude, is a Leader committed to helping direct reports and clients exceed their goals while taking personal responsibility and accountability for both outcomes.
Outstanding oral & written communication skills
Negotiation skills
Relationship management
Proficient in business and sales software.
Demonstrate strong planning skills
Business/financial acumen
Familiar with Fixed Operations methods, performance standards and KPIs
Ability to facilitate meetings and drive accountability
Ability to apply common sense
Knows what motivates Service Advisors & Technicians
Knowledge and understanding of general business strategies, the concerns and challenges of leaders, customer acquisition and retention, and the financial metrics.
Proven record of sales growth
Strong ability to prioritize tasks and manage time effectively.
DL NUMBER - Driver License, Valid and in State Required
Is legally able to work in the United States.
Willing to complete the courses and pass exams required by specific states needed to obtain applicable license.

Nice To Haves

Working knowledge of Financial Services Sales Menus & Partner DMS a plus.

Responsibilities

Organize and schedule dealership visits to drive production, development, and sales through in-store skills modeling and income development; help drive production and dealer commitment to Triton products.
Visits will include meetings with F&I Department, Service Department, Sales Department, Accounting Department and Dealer Executive Leadership.
Assisting dealer management in setting standards for sales skills and holding dealership personnel accountable for behavioral performance standards.
A written summary/recap email will be sent to dealership management team, GSFS Director and Triton Management after each dealership visit.
As requested, F&I personnel recruiting/interview assistance.
Access to the Dealer’s reporting tool in order to assess dealership performance.
Attendance at identified Triton meetings, including but not limited to, regularly schedule staff meetings, quarterly update sessions and annual meetings.
Coordination with GSFS’ Training & Development team for incremental dealership training in market.
Analyze and report monthly and quarterly skills and metrics objectives for each dealership on a timely basis.
Build loyalty among our customer base by assisting their efforts to develop solutions that will improve sales productivity, volume and profitability.
Determine account needs and articulate to communication to all stakeholders: Triton National Management, Dealer Group Leadership and Director, GSFSGroup Training & Development.
Communicate suggestions for a 90-day development plan with GSFSGroup resources.
Model and demonstrate GSFSGroup Sales and F&I process skills in the retail environment.
Create the will to grow in both inexperienced and seasoned dealership personnel.
Learn, train and manage specific F&I Menus and performance reporting platforms.
Learn, apply and maintain legal and ethical automotive compliance.