Business Development Liaison

Arc Human Services•Canonsburg, PA

1d•$28 - $37

About The Position

The Business Development Liaison supports Arc Human Services’ mission by expanding employment opportunities and strengthening community partnerships that lead to meaningful work for individuals receiving services. This role serves as the primary liaison with the Office of Vocational Rehabilitation (OVR) and helps ensure that referrals, timelines, documentation, and service coordination are completed accurately and on time. In addition to managing OVR-related case activity and compliance responsibilities, the Business Development Liaison identifies and develops relationships with employers, community organizations, and local partners across the communities AHS serves. The position plays an active role in connecting individuals to supported employment and small group employment opportunities, supporting service quality, and promoting Arc Human Services as a trusted provider and partner.

Requirements

Strong relationship-building skills with employers, community partners, and funding stakeholders; ability to manage timelines, documentation standards, and competing priorities with attention to detail; strong written and verbal communication skills, including the ability to present information to external partners; comfort using data systems, tracking tools, and structured documentation to support compliance and billing; ability to work independently, coordinate across teams, and maintain consistent follow-through
Valid driver’s license and ability to travel locally as needed (if required for outreach and job development)
Bachelor’s degree required (Human Services, Rehabilitation, Social Work, Business, Communications, or related field)
Minimum of 3 years of relevant experience in employment services, vocational rehabilitation, supported employment, workforce development, or community-based human services preferred
Experience working with OVR, ODP, CWDS, or comparable referral/billing systems preferred
Initiative
Time Management
Decision Making
Communication Proficiency (written and oral)
Organization Skills
Medium proficiency in Microsoft Excel, Word, Outlook, Internet Explorer, and Google

Nice To Haves

Master’s degree preferred (Rehabilitation Counseling, Counseling, Social Work, Public Administration, or related field)

Responsibilities

Oversees OVR caseload activity by reviewing incoming referrals, confirming eligibility considerations, assessing staffing availability, and assigning cases appropriately.
Ensures required timelines are maintained within the CWDS system and that reports and related documentation are completed accurately and submitted in a timely manner.
Serves as the primary point of contact with OVR counselors, maintaining consistent communication to strengthen referral flow, support active cases, and promote Arc Human Services’ employment services.
Cultivates & develops new partnerships and community connections with employers and organizations willing to support supported employment and small group employment opportunities.
Actively participates in external outreach efforts by connecting with chambers of commerce, rotary clubs, and other community organizations to build relationships that support employment opportunities, event participation, and potential grant involvement.
Presents educational information to business partners and assisting with recruiting for job and resource symposiums and other community projects as needed.
Maintains a working knowledge of applicable Pennsylvania regulations and guidance related to OVR and ODP initiatives, bulletins, and regulations.
Maintains required professional credentials and trainings established by funding sources, including ACRE certification and/or Discovery and Customized Employment certification, and ensures compliance with ongoing training expectations.
Provides (as needed) Discovery and Customized Employment services.
Provides (as needed) direct job coaching supports when service needs require additional support.
Develops, submits, and maintains required documentation, reports, and invoices per funding source requirements and timelines.
Ensures service records are accurate, complete, and compliant with billing standards.
Additional duties may be assigned as needed to support program operations, service quality, partnerships, and organizational priorities.