Business Development Executive - Chicagoland

PENN Entertainment • Chicago, IL

3d • $50,000 - $55,000 • Hybrid

About The Position

The Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: Develops and creates marketing campaigns at individual locations as well as for assigned route. Develops marketing strategies for assigned customers and assists with campaign production and execution. Establishes productive, professional relationships with key personnel in assigned customer accounts. Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue. Makes recommendations to change placement, type, and setup based upon results. Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts. Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance. Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs. Makes recommendations regarding contract terms while in the field to earn new business and secure agreements. Makes cold calls on potential new locations. Schedules face to face meetings to close deals and add customer to route of locations. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Attends and aids in the coordination of special events. Provides professional representation on behalf of the Company at internal and external meetings and events. Ensures interactions with internal and external guests follow the guidelines of customer service program. Adheres to all Corporate and local policies, procedures, and operating guidelines. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.
• Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Responsibilities

• Develops and creates marketing campaigns at individual locations as well as for assigned route.
• Develops marketing strategies for assigned customers and assists with campaign production and execution.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue.
• Makes recommendations to change placement, type, and setup based upon results.
• Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts.
• Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance.
• Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs.
• Makes recommendations regarding contract terms while in the field to earn new business and secure agreements.
• Makes cold calls on potential new locations.
• Schedules face to face meetings to close deals and add customer to route of locations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events.
• Provides professional representation on behalf of the Company at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level