Business Development Coordinator

Goodson Acura•Dallas, TX

About The Position

Business Development Coordinator – Service Department Goodson Acura | Dallas, Texas | Full-Time About the Role Goodson Acura is looking for an energetic and customer-focused Business Development Coordinator to join our service team. In this role, you'll be the first point of contact for our customers — connecting them with the right resources, scheduling service appointments, and ensuring every interaction reflects the Goodson Acura standard of excellence. If you thrive in a fast-moving environment and love building relationships, we want to hear from you. What We Offer Competitive hourly pay plus commission tied to service performance Full benefits package: medical, dental, and vision coverage Paid time off and 401(k) plan options A clear path for career advancement within a well-established dealership What You'll Do Handle inbound calls and conduct outbound outreach to schedule service appointments and drive department traffic Maintain accurate and up-to-date customer records in our CRM and database systems Follow up with customers after service visits to gauge satisfaction and reinforce loyalty Safeguard customer data by consistently adhering to information security protocols Resolve customer questions, concerns, and complaints promptly — escalating when appropriate Connect customers with the right department or team member to meet their needs efficiently Deliver professional, courteous service via phone and electronic communication Take initiative in resolving customer experience issues before they escalate Help manage customer flow to reduce wait times and streamline the service process What We're Looking For High school diploma or GED required At least one year of experience in a customer-facing role Strong interpersonal and communication skills — written and verbal Comfortable navigating computers, software platforms, and digital tools Self-motivated with the ability to set goals and consistently meet them Strong time management skills and a polished, professional demeanor A genuine passion for helping people and a positive, team-oriented attitude Ability to manage multiple tasks and priorities simultaneously Equal Opportunity Employer Goodson Acura is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and welcoming workplace for all. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by applicable law.

Requirements

High school diploma or GED required
At least one year of experience in a customer-facing role
Strong interpersonal and communication skills — written and verbal
Comfortable navigating computers, software platforms, and digital tools
Self-motivated with the ability to set goals and consistently meet them
Strong time management skills and a polished, professional demeanor
A genuine passion for helping people and a positive, team-oriented attitude
Ability to manage multiple tasks and priorities simultaneously

Responsibilities

Handle inbound calls and conduct outbound outreach to schedule service appointments and drive department traffic
Maintain accurate and up-to-date customer records in our CRM and database systems
Follow up with customers after service visits to gauge satisfaction and reinforce loyalty
Safeguard customer data by consistently adhering to information security protocols
Resolve customer questions, concerns, and complaints promptly — escalating when appropriate
Connect customers with the right department or team member to meet their needs efficiently
Deliver professional, courteous service via phone and electronic communication
Take initiative in resolving customer experience issues before they escalate
Help manage customer flow to reduce wait times and streamline the service process