Business Development Coordinator

Hopkins Ford • Elgin, IL

2d

About The Position

Hopkins Ford is seeking a motivated, reliable and personable Automotive BDC Representative to our team. This role is ideal for someone who enjoys talking with customers, staying organized, and being a key part of the sales and service process. You’ll be the first point of contact for many of our customers—answering calls, responding to online inquiries, and helping schedule appointments. If you’re comfortable on the phone, communicate clearly, and take pride in follow-through, you are a great fit for our team. If you’re looking for a stable position with room to grow and enjoy working with people, we’d like to hear from you. About the Company Hopkins Ford is a reputable and customer-focused auto dealership located in Elgin, IL since 1982. With a commitment to quality service and community engagement, we strive to provide exceptional experiences to our clients. Joining our team means becoming part of a company that values integrity, teamwork, and growth. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

• Previous BDC, call center, customer service, or automotive experience is helpful, but not required
• Strong communication skills and a professional phone manner
• Comfortable using a computer, CRM systems, email, and texting
• Ability to stay organized and focused in a busy environment
• Dependable, punctual, and team-oriented

Nice To Haves

• Spanish/English bilingual ability is a plus, but not required

Responsibilities

• Answering incoming calls and responding to internet leads
• Making outbound calls, texts, and emails to follow up with customers
• Setting and confirming sales and service appointments
• Updating customer information accurately in the CRM
• Reaching out to customers who missed appointments or haven’t responded
• Working closely with the sales and service teams to keep things running smoothly
• Hitting daily activity and appointment goals

Benefits

• Health Insurance and Dental Insurance Plans
• 401K with Employer Match
• Consistent schedule and a supportive team environment
• Training and coaching to help you succeed
• Opportunities for growth within the dealership
• Employee Discounts on Products and Services
• Competitive pay plus performance-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed