BUSINESS DEVELOPMENT CONSULTANT - 55010018

State of Florida

10d•$50,236 - $65,012•Onsite

About The Position

This position will ensure that small businesses are properly evaluated and certified to participate in transportation projects. Helps the agency meet federal program requirements and maintain funding eligibility. Conducts thorough reviews and investigations to prevent fraud and ensure only eligible firms are certified. Assists in the monthly processing of applications, affidavits, answering emails and assisting customers with program questions

Requirements

Knowledge of effective interviewing practices and customer service principles.
Knowledge of data collection methods and analysis techniques
Ability to collect, evaluate, and organize data logically to prepare clear oral and written reports.
Ability to plan, organize, and coordinate multiple work assignments while meeting deadlines.
Ability to travel as needed to support program activities and outreach.
Ability to conduct on-site reviews and special investigations related to certification programs.
Ability to interpret and apply statutes, rules, and regulations to the real-world scenarios.
Ability to express ideas clearly and analyze information effectively through both oral and written communication.
Ability to work independently and exercise sound judgment in decision-making.
Ability to research topics and organize findings for reporting and presentation purposes.
Ability to interact professionally with individuals in person, by email, and over the phone.
Four years of professional or nonprofessional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work or a bachelor's degree from an accredited college or university.

Responsibilities

Serves as the primary point of contact for business certification programs, supporting daily operations and administrative activities such as processing affidavits and applications.
Monitors program email inboxes, responds to phone inquiries, and assists customers - including the public, applicants, local governments, state Department of Transportations (DOT's), and other certifying agencies - with questions related to certification procedures.
Provides technical assistance and supports application processing as needed.
Recommends improvements to enhance the efficiency and effectiveness of office operations.
Assists in the development and revision of procedures, policies, guidelines, forms, and regulations.
Updates SharePoint site to monitor and track certification files.
Reviews program applications and supporting documentation, schedules and conducts updates of certified firms, and advises the Manager of potential concerns along with recommended solutions.
Provides direct organizational support to the Manager, including but not limited to, assisting with the development and revision of procedures, policies, guidelines, forms, and regulations.
Prepare documents for and participate in administrative hearing processes as needed.
Participates in workshops, trade fairs, seminars, outreach programs, and certification training programs.
Schedules administrative time to complete required documentation and reporting activities.
Attends and participates in staff meetings, and other activities within the Florida Department of Transportation (FDOT).
Responds to inquiries from the public, applicants, municipal governments, FDOT Districts, and other certifying agencies regarding certification matters.