Business Development Consultant - Leith Chrysler Dodge Jeep RAM Wendell

Holman•Wendell, NC

18h•Onsite

About The Position

Holman is a family-owned, global automotive services organization with core values and principles that have guided them for over a century. They aim to deliver the Holman Experience by fostering positive relationships with customers and employees. Holman serves various automotive markets including fleet management, vehicle fabrication, component manufacturing, powertrain distribution, insurance, and retail automotive sales. The company is seeking a highly motivated, customer-focused Business Development Consultant for an in-store role at Leith Chrysler Dodge Jeep RAM in Wendell. This position is vital for establishing and maintaining a productive relationship between the virtual BDC and the store to boost sales.

Requirements

High school diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
Strong organizational skills
2-4 Years of Customer Service or Sales Experience

Nice To Haves

Experience in automotive industry a plus
Experience using CRM tools, Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions a plus
Experience reviewing and improving processes to increase efficiencies

Responsibilities

Maximizing Internet Lead and Portfolio Management TO performance
Facilitate effective TO distribution to Sales Advisors
Follow-up with TO’s to ensure work-flows have been executed
Review internal notes ensuring each TO is handled personally and promptly
Keep daily notes on TO activity to ensure a regular follow up and reporting process
Be fully prepared for daily appointments
Confirm appointments prior to arrival time
Reschedule “No Show” appointments when necessary
Understand importance and benefits to the retail business
Identify opportunities to build trust and mutual respect