Business Development Center (BDC) Sales Manager
About The Position
Lovering Auto Group is seeking an experienced and driven Sales BDC Manager to lead our Business Development Center. This role is critical in driving showroom traffic, improving lead conversion, and elevating the customer experience. If you enjoy developing people, optimizing processes, and engaging directly with customers, this is an opportunity to make a meaningful impact within a respected local organization. Why Join Lovering Volvo Cars? Family-owned and operated for over 25 years Positive, team-oriented culture where your voice is heard Strong local brand presence with high-quality leads Supportive leadership and autonomy to build a best-in-class BDC Competitive compensation with growth potential
Requirements
- Proven success in a sales BDC, internet sales, or BDC leadership role
- Comfortable managing people while also personally working leads
- Strong communicator with excellent phone, email, and text skills
- Organized, data-driven, and process-focused
- CRM experience (eLeads preferred)
- Motivated by growth, results, and team success
Responsibilities
- Lead, coach, and develop a team of BDC representatives
- Personally work leads: respond to internet inquiries, conduct outbound follow-up, set appointments, and support the sales pipeline
- Oversee lead management processes to ensure fast, consistent follow-up
- Utilize CRM tools for reporting, workflow optimization, and accountability
- Partner with Sales Managers to improve appointment-to-show and appointment-to-sold performance
- Create scripts, templates, workflows, and customer engagement strategies
- Develop daily, weekly, and monthly reporting on key performance indicators, including response time, contact rate, and appointment set/show/sold ratios
- Collaborate with marketing to ensure message consistency and improve lead conversion
Benefits
- Competitive base salary + performance bonuses
- Full benefits package (medical, dental, vision, 401k)
- 3 weeks paid time off
- Stable, reputable dealership with low turnover
- Ongoing training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
