Business Development Center (BDC) Representative

Bill Alexander Ford•Yuma, AZ

About The Position

Here at Bill Alexander Ford, we are committed to serving our friends and customers. Our Alexander Ford Core Values are the foundation for everything we do and why we have continued success. If you want to be apart of a team who cares deeply about our employees and customers, then we welcome you to apply! Honesty and integrity in everything we say and do Maintain the highest regard for each customer and employee Develop people and promote from within Use our collective strengths to make decisions and solve problems The responsibilities of the BDC representative is to identify and qualify potential customers through various channels (phone, email, online inquiries) and to schedule appointments for sales or service ensuring the efficient customer flow. Respond to inquiries, address concerns, and provide information about products or services. Build rapport with customers to foster a positive experience. Follow up with customers after initial contact to ensure they are satisfied and to move them towards a sale or service appointment.

Requirements

Strong communication
Customer service
Ability to handle multiple tasks and prioritize effectively

Nice To Haves

Sales or business development experience (preferred)
Proficiency in CRM software and other relevant tools

Responsibilities

Identify and qualify potential customers through various channels (phone, email, online inquiries)
Schedule appointments for sales or service ensuring the efficient customer flow
Respond to inquiries, address concerns, and provide information about products or services
Build rapport with customers to foster a positive experience
Follow up with customers after initial contact to ensure they are satisfied and to move them towards a sale or service appointment
Inbound calls
Outbound calls
Managing and responding to online inquiries
Handling customer interactions through text or online chat