Business Development Center (BDC) Manager

Berge Auto Group•Phoenix, AZ

About The Position

Bell Ford is seeking an experienced Business Development Center (BDC) Manager to lead and grow our highperforming team. This is not a telemarketing role —our BDC team engages customers, builds meaningful relationships, and supports them throughout their vehiclebuying journey. If you’re a motivated leader with strong customer service skills and automotive experience, we want to meet you!

Requirements

Customer service phone experience required
Automotive industry experience strongly preferred
Strong customer service and communication skills
Excellent conversational and problemsolving abilities
Ability to thrive in a team-oriented, friendly environment
Experience with Reynolds & Reynolds preferred
Reliable, punctual, and professional
Flexibility to work assigned shifts—including nights, weekends, and holidays
Ability to manage high-volume phone and digital communication
Proficiency in using multiple software applications
Valid driver’s license with a clean driving record

Nice To Haves

Automotive industry experience strongly preferred
Experience with Reynolds & Reynolds preferred

Responsibilities

Hire, train, and manage BDC staff
Drive the growth and development of the BDC department
Collaborate with the General Manager and Sales Managers on strategy and process improvements
Analyze and respond to all inbound leads while engaging with customers
Answer incoming calls using inbound scripts to schedule appointments
Document all customer interactions and comments in the CRM
Respond promptly to internet leads (within 10 minutes) and follow up by phone
Make outbound calls using scripts to schedule sales appointments
Maintain accurate scheduling for customer follow-up
Re-schedule appointments for noshow customers
Generate timely emails and calls according to contact timelines
Maintain accurate knowledge of new and used vehicle inventory
Escalate customer concerns to BDC Manager and ensure followup