Automotive Business Development Center (BDC) Representative
About The Position
Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities — so you can build a rewarding career in automotive service and sales while making a real impact every day. We are a thriving automotive dealership dedicated to providing exceptional service and quality vehicles to our customers. We pride ourselves on our commitment to excellence and our dynamic team-driven environment. We are seeking a highly motivated and customer-focused individual to join our team as a Business Development Center (BDC) Representative. The BDC Representative plays a crucial role in generating and maintaining customer relationships through various communication channels, ultimately driving service and ensuring customer satisfaction.
Requirements
- Previous experience in customer service, administrative, call center or a related field preferred.
- Excellent verbal and written communication skills, with a strong attention to detail.
- Ability to multitask in a fast-paced environment while maintaining a positive and professional attitude.
- Proficient in computer technology, including Microsoft Office
- Strong organizational skills and the ability to prioritize tasks effectively.
- Flexibility to work evenings, weekends, and holidays as needed.
Responsibilities
- Respond to inbound inquiries via phone, email, and online chat promptly and professionally.
- Coordinates questions and issues with the appropriate department personnel
- Following up on customer visits to ensure customer satisfaction
- Addressing customer concerns and issues or escalating as needed
- Confirms special order parts
- Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
- Performs other duties as assigned
Benefits
- Competitive, weekly pay based on experience & certifications
- Flexible Working Schedule
- Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance
- Life/AD&D Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance (company-paid)
- 401(k) with Company Match
- Pet Insurance
- Opportunities for growth and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
