Honda Business Development Center Agent

Lithia & Driveway•Tampa, FL

About The Position

Tampa Honda Business Development Center Administrator opening at Tampa Honda! Join an award‑winning, industry‑leading team behind the scenes of an exceptional customer experience. At Tampa Honda, we believe every great sales journey starts long before a customer walks through our doors — and our BDC team is the heartbeat of that connection. As a BDC Agent, you’ll be the friendly, knowledgeable voice that helps customers explore our inventory, stay informed about their options, and schedule appointments that set our sales team up for success. You’ll represent one of the most trusted and iconic automotive lineups in the world — from the Honda Civic and Accord to the CR‑V, Pilot, Ridgeline, and more — vehicles known for reliability, innovation, and long‑lasting value. We’re proud to be recognized by Automotive News as one of the "Best Dealerships to Work For in 2023, 2024, and 2025." That achievement reflects our culture of teamwork, growth, and genuine care for both our employees and our customers. As part of the Lithia & Driveway family, a Fortune 500 company and the largest dealership group in America — you’ll have access to unmatched training, support, and career development opportunities.

Requirements

Prior BDC, call center, or customer service experience is a plus, but not required
Excellent communication skills with a friendly, professional phone presence
Strong organizational habits and the ability to manage multiple conversations at once
A motivated, goal‑driven mindset with a passion for helping customers
Integrity, reliability, and a positive attitude that contributes to a high‑performing team
High School graduate or equivalent, 18 years or older required
We are a drug-free workplace
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Engage with customers via phone, text, and email to understand their needs and guide them toward the right vehicle options
Follow up with leads, nurture relationships, and maintain consistent communication to keep customers informed and engaged
Schedule sales and service appointments that drive store performance and customer satisfaction
Update CRM records accurately and efficiently to support seamless customer experiences
Collaborate closely with the sales team to ensure strong handoffs and successful outcomes
Stay informed on inventory, promotions, and product knowledge to provide confident, helpful guidance