Business Development Associate

TOTE Resources LLC • Tacoma, WA

2d • Onsite

About The Position

This position is to effectively assist in growing TOTE volumes; revenue and market share in the assigned sales territory utilizing best sales techniques and professional sales strategies.  Maintain contact with potential sales customers and develop and maintain lasting relationships/partnerships with customers within the assigned territory.

Requirements

• Bachelor’s degree preferred.
• Three years related customer service or sales experience.
• Tele-Marketing and Phone Sales
• Good analytical skills.
• Excellent verbal and written communications.
• Excellent customer service skills.
• Must possess self-initiative and be self motivated.
• Good organizational skills.
• Basic accounting skills.
• Must be a team player.
• Ability to multi-task and prioritize.
• Ability to be flexible and very adaptable to change.
• Ability to be detailed orientated.
• Possesses ability to review and understand general instructions; prepare and provide diversified information.
• Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and all e-Servicenter & e-commerce web-based applications.

Responsibilities

• Drive New Business Growth: Analyze historical data and CRM insights to identify medium and small account opportunities. Develop targeted outreach campaigns and execute proactive prospecting—including cold calling—to build a qualified sales pipeline.
• Sell and Close Opportunities: Meet or exceed commercial KPI’s by utilizing the Persuasive Sales Model (PSM) to present TOTE’s value proposition, generate quotes, and convert opportunities into profitable business, including long-term contractual relationships.
• Manage Customer Engagement & Follow-Up: Build clear monthly and weekly sales plans, conduct consistent outreach, and follow up on all quotes and opportunities. Document sales activity, forecasts, and meeting notes to support an accurate revenue outlook.
• Maintain CRM Accuracy: Update and manage account profiles for both assigned and unassigned accounts in Microsoft Dynamics CRM, ensuring complete and current information on customer interactions, opportunities, and account status.
• Collaborate Across Departments: Coordinate with Customer Service, Pricing, Operations, Fleet, and Intermodal teams to align on quotes, service commitments, customer requirements, and specialized reporting needs. Represent customer interests and ensure smooth communication across the organization.
• Support Organizational Excellence: Participate in ongoing sales training, including PSM certification, assist with company initiatives, and perform additional duties as needed to help achieve overall business goals.

Benefits

• full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave.
• Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months.
• In addition, we offer an annual discretionary bonus (based on eligibility).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees