Business Development Associate

IES Residential, Inc. • Cincinnati, OH

26d

About The Position

The Business Development Associate is responsible for strengthening customer relationships, supporting field operations, and driving growth within assigned markets. This role serves as the primary liaison between our customers and internal teams, ensuring that construction, purchasing, and warranty partners receive exceptional service, timely communication, and consistent follow-through. The ideal candidate is relationship-driven, highly organized, comfortable working in the field, and eager to learn the operational aspects of our business.

Requirements

• Strong interpersonal and communication skills; comfortable engaging with field and office personnel at all levels.
• Highly organized, self-motivated, and able to work independently in a field-based role.
• Ability to problem-solve, ask the right questions, and follow through on customer needs.
• Willingness to travel within assigned markets (typically 4 days in the field / 1 day in the office).

Nice To Haves

• Prior experience in construction, business development, customer service, or a related field is a plus (but not required).

Responsibilities

• Lead Management and Customer Relations
• Develop an understanding of the market and the major players in our customer base.
• Use tools such as Zonda and business journals to increase market knowledge and awareness.
• Attend IES training sessions and ride along with KEP personnel to gain knowledge on all three trades and KEP's operations.
• Attend industry trade events aimed at networking.
• Maintain strong long-term relationships with construction, purchasing, and warranty teams. Ensure our work is meeting scheduling and quality guideline.
• 45% time spent with construction teams 45% with purchasing teams and 10% with warranty teams.
• Attend construction and purchasing meetings to ensure we are delivering the quality they expect from KEP.
• Build and maintain a schedule to periodically meet with our customers in each of our cities—a mix of scheduled visits and drop-ins.
• Use of sales assets to provide meals, donuts, etc., for customers.
• Quarterly luncheons with the construction and purchasing team. Allow them to provide any feedback necessary.
• Maintain a schedule allowing 4 days in the field and 1 days in the office allowing for external and internal discussion.
• Customer Experience & Retention
• Ensure end-to-end customer satisfaction.
• Track and report findings from customer discussions to the KEP team.
• Follow up on the resolution of any issues.
• Track customer satisfaction metrics and assist in implementing improvement plans when needed.
• Collaboration with Internal Teams
• Attend weekly meetings to discuss the past week's findings and the following week's schedule.
• Gather information from customer meetings. Report back to the KEP with any findings, good or bad.
• When urgent matters are uncovered, ensure the relevant team members are made aware.
• Weekly feedback on pricing discussions uncovered during meetings and calls.
• Work with the various teams and market managers to assure operations are moving in the right direction.
• Reporting & Documentation
• Use CRM to maintain accurate records.
• Document customer interactions and follow-up actions.
• Add and update any project information uncovered.
• Monthly expense updates and logging.

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees