Business Development Associate

Angels of Care Pediatric Home Health•Bethlehem, PA

4d•Hybrid

About The Position

As a Business Development Associate (BDA), you will grow business in a defined market/territory through strategic sales activities, communications, and marketing of Angels of Care services. You will build new client referrals and maintain current clients by engaging with referral sources such as case managers, discharge planners, referral coordinators, and physicians. You will use your strong communication skills, knowledge of your territory, and familiarity with the services provided by Angels of Care to understand and meet the needs of clients and their families. You will work collaboratively with cross-functional staff, serve as a champion for the Angels of Care mission, vision, and values, and provide excellent customer service to prospective referral sources, clients, and their families.

Requirements

Excellent customer service and communication abilities
Strong problem solving and time management skills
Experience in healthcare, client relations, customer service, or a related field
Self-motivated and capable of working independently with minimal supervision

Responsibilities

Set clear goals and actionable sales plans.
Develop and maintain professional relationships with referral sources, including case managers, discharge planners, referral coordinators, and physicians.
Promote Angels of Care services through community engagement, sales calls, recruiting events, and marketing activities.
Ensure the agency adds and retains satisfied, happy clients through responsive communication and relationship-building.
Act as a liaison between clients and referral sources to ensure a seamless start of care (SOC) and continued service excellence.
Provide consistent support during the client’s onboarding process and post-onboarding follow-up.
Represent the agency at job fairs, nursing school events, and community outreach opportunities.
Monitor individual and territory performance and report outcomes to leadership; performance will be evaluated based on established goals.
Maintain accurate documentation of referral source communications and activity logs using KanTime or similar CRM platforms, and the AOC APP.
Maintain a professional and active presence on social media platforms (e.g., LinkedIn, Instagram, TikTok, YouTube) by sharing company content, participating in marketing campaigns, and engaging with followers in alignment with Angels of Care’s brand standards.