Business Development and Customer Service Supervisor

Lifetime Assistance Inc.•Rochester, NY

47d

About The Position

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own. Position Overview: Job Title: Business Development and Customer Service Supervisor Location: Rochester, NY 14624 Reports To: Director Employment and Business Operations Employment Type: Exempt Starting Wage: $62,355 annually Why You Should Work for Lifetime Assistance? No-Premium Health Insurance: Access comprehensive healthcare without added cost. Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships. Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training. Career Growth: Clear pathways to advancement, leadership training, and coaching support. Work-Life Harmony: Generous paid time off and supportive scheduling. Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.

Requirements

A combination of education, marketing, and sales experience totaling 3 years.
Valid New York State driver's license and access to reliable transportation.

Nice To Haves

Experience with contract procurement and knowledge of local industry highly desirable.
Federal, state, and local business development experience preferred.
Supervisory experience preferred.
Bachelor's degree preferred.

Responsibilities

Identify and secure new business opportunities via outreach, cold calling, marketing campaigns, and in-person meetings.
Develop and manage sales accounts for LAICO, Classified Scanning & Shredding, and related businesses.
Prepare and revise client quotations in compliance with U.S. Department of Labor regulations.
Collaborate with the Director to develop and execute short- and long-term sales strategies.
Generate sales and marketing reports; maintain detailed records of all marketing and sales activity.
Represent the agency in the business community through participation in boards, committees, and professional organizations.
Research NYSID and other state/federal regulations to support compliance and improve contract success.
Prepare and submit contract bids and renewals in alignment with State and Federal guidelines.
Ensure quotations and contracts meet regulatory standards and renegotiate as needed.
Maintain regular client contact to ensure service quality and address issues related to sales, delivery, and billing.
Foster customer satisfaction through timely and high-quality contract fulfillment.
Partner with cross-functional teams to support seamless execution and service delivery.
Supervise, support, and provide coverage for the Customer Service Representative.
Foster a culture of responsiveness and professionalism.
Assist the Director and Senior VP in advancing departmental objectives.
Serve as a key member of the LAICO Management Team.
Assist production teams in identifying and sourcing materials and equipment for subcontract work.
Participate in equipment grant writing when requested.
Communicate job requirements and document production plans (e.g., job tickets, purchase orders, procedures).
Secure contracts that create meaningful employment opportunities for individuals we support.
Refer potential employment leads to the Placement Specialist to support broader vocational goals.
Participate in agency meetings, training sessions, and internal committees.
Model professionalism in all interactions and maintain a clean, presentable appearance.
Adhere to all agency policies, procedures, and relevant regulatory or contractual standards.
Perform additional duties as assigned.

Benefits

No-Premium Health Insurance: Access comprehensive healthcare without added cost.
Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships.
Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
Career Growth: Clear pathways to advancement, leadership training, and coaching support.
Work-Life Harmony: Generous paid time off and supportive scheduling.
Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.

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