Business Development and Client Success Manager

Bots Unlimited•San Antonio, TX

About The Position

Bots Unlimited LLC is seeking a driven Business Development & Client Success Manager to lead new customer acquisition, manage long-term client relationships, and expand strategic accounts across robotics, UAS, IoT, industrial automation, and embedded-electronics markets. This role owns the full client lifecycle—from initial outreach, qualification, and SQ/RFQ generation through quoting, negotiation, post-sale support, reorders, and long-term scaling. You will work directly with engineering, design, and manufacturing teams to ensure our NDAA-compliant modules and embedded hardware solutions meet real-world application needs, and you will help customers transition from prototype evaluation to volume production. This position will work directly with engineering, production, and supply-chain teams to understand custom requirements, support client projects, and ensure successful delivery. The BD/Client Success Manager will travel for client meetings, trade shows, industry events, supplier visits, and relationship building up to 50% of the time. We are looking for highly self-managed individuals who thrive in fast-paced environments and enjoy building technical relationships in emerging hardware markets. Your work will directly impact revenue growth, client satisfaction, and long-term business visibility.

Requirements

3–7 years of sales, business development, account management, or client success experience in B2B hardware, electronics, embedded systems, or adjacent technical fields.
Strong familiarity with SQ/RFQ processes and ability to understand technical hardware specifications (embedded modules, sensors, connectivity components, motors).
Ability to communicate effectively with engineers, procurement teams, operations, and executive stakeholders.
Proven ability to close deals, drive new revenue, and manage long-term accounts or contract-manufacturing relationships.
Strong organizational and documentation skills; comfortable managing multiple pipelines and accounts simultaneously.
Understanding of supply-chain concepts including lead-times, MOQ, volume scaling, and production scheduling.
Experience using CRM systems and sales-tracking tools.
Self-driven, highly organized, and able to work cross-functionally with engineering, supply-chain, manufacturing, and customer success teams.

Nice To Haves

Industry familiarity with robotics, UAS, IoT, embedded systems, or automation hardware.
Understanding of NDAA compliance, secure-electronics requirements, or hardware sourcing regulations.
Experience supporting custom hardware builds, white-labeling, or engineering-driven product adaptations.
Ability to forecast demand, plan reorder cycles, and support volume transitions from prototype to production.

Responsibilities

Identify, pursue, and qualify new business opportunities across robotics, UAS, IoT, industrial automation, and embedded-electronics markets.
Own the full sales cycle: lead generation, technical discovery, proposal development, SQ/RFQ quoting, negotiation, and closing.
Collaborate with engineering and manufacturing teams to validate feasibility, cost, lead-times, and pricing accuracy.
Manage and expand a robust sales pipeline; deliver quarterly and annual growth targets.
Represent Bots Unlimited at trade shows, industry events, and client meetings to communicate product capabilities and create new relationships.
Serve as primary point of contact for client onboarding, day-to-day communication, and long-term account development.
Oversee production orders, reorders, and recurring business; ensure coordination across supply-chain, manufacturing, and quality teams.
Support custom hardware needs including module modifications, white-labeling, or application-specific adaptation.
Conduct regular account reviews to monitor satisfaction, forecast reorders, and identify upsell/cross-sell opportunities.
Provide proactive client support, escalations, and follow-through to ensure reliable supply-chain execution and positive customer experience.
Willingness for frequent travel for client meetings, trade shows, industry events, supplier visits, and relationship-building activities as needed.