Business Deployment and Process Manager

The Nielsen Company

1d

About The Position

The Business Deployment and Process Manager is a high-impact role responsible for the end-to-end design, optimization, and scaling of business processes. This individual bridges the gap between high-level strategy and floor-level execution, ensuring that new initiatives, technologies, or workflows are deployed seamlessly across the organization while maintaining a culture of continuous improvement.

Requirements

• Methodology Mastery: Advanced proficiency in Lean Six Sigma (Green or Black Belt), Kaizen, or Agile Project Management.
• Technical Literacy: Familiarity with Field and Contact Center systems (NCM, CATI), CRM tools (Salesforce), or BPM software (Visio, Lucidchart, Miro).
• Influencing Skills: Exceptional ability to lead by influence rather than authority, particularly in matrixed organizations.

Nice To Haves

• Education: Bachelor’s degree in Business, Engineering, or Operations (MBA preferred).
• Experience: 7–10 years in operations management, project management, or management consulting.
• Certification: PMP (Project Management Professional) or Lean Six Sigma Black Belt is highly desirable.

Responsibilities

• Strategic Rollout: Lead the planning and execution of large-scale deployments (software, hardware, or operational workflows), ensuring they are delivered on time and within budget.
• Process Architecture: Map "as-is" processes and design "to-be" workflows using Lean, Six Sigma, or Agile methodologies to eliminate waste and maximize efficiency.
• Change Management: Act as a primary change agent, guiding cross-functional teams through transitions and overcoming resistance to new ways of working.
• Performance Metrics: Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure the success of deployments and identify areas for further optimization.
• Stakeholder Liaison: Serve as the central point of contact between executive leadership, technical teams, product, tech and end-users to ensure alignment and clear communication.
• Training & Enablement: Develop documentation, standard operating procedures (SOPs), and training programs to ensure long-term sustainability of new processes.

Benefits

• Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees