Business Data Analyst (ID Cards)

EssilorLuxottica•Mason, OH

35d

About The Position

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use. Our mission is to help people see life to the fullest-and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world's vision crisis. EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.GENERAL FUNCTION The Analyst, ID Cards is responsible for the execution of daily EyeMed Welcome Kit (ID Card) set-up, testing and production processes, and supporting process and system enhancements.

Requirements

Bachelor's Degree in Business Administration or similar, or equivalent work experience
3+ years of business experience
Strong communication skills, both written and oral
Ability to analyze and interpret data
Ability to effectively manage multiple priorities
Proficient in Excel

Nice To Haves

Knowledge of vision benefits and/or insurance industry. Understands third party administration and ability to analyze and interpret plan benefit design
Experience in working in Business Objects, Facets, In-Design or similar platforms
Detailed working knowledge of computer operations and systems
Knowledge and understanding of the Membership and ID card systems/processes and standards of administration.
Ability to perform data queries/analysis

Responsibilities

Responsible for the daily execution of end-to-end ID Card production activities (i.e. File monitoring/release, Special Handling, Proofs, Reflags, etc.); escalate identified issues with Supervisor, ID Card Production.
Oversees the ID Card shared mailbox organization, inquiries, responses, etc.
Analyze, research, root cause and resolve ID Card issues to determine root cause and communicate findings with Supervisor
Supports data tracking and reporting of production activities with attention to accuracy and data integrity
Support activities for testing and deploying new or changing inventory (i.e. shells, card code set-up, inserts, etc.) upon completion of Marketing design phase.
Identify process and system improvement opportunities and articulate concepts to leadership.
Support/consult with cross-functional partners to promote self-serve tools, and knowledge of ID Card processes.
Support activities to implement new system technology solutions to further automate daily processing activities performed by the ID Card Team or broader organizational initiatives.
Maintain open, throughout, and timely communication with Supervisor, ID Card Production regarding any special requests, enhancements, and/or projects to gain alignment prior to commitment to support.
Ensure compliance with all policies, standards of administration, service level agreements, procedures, protocols, compliance, and security guidelines.