Business Data Analyst I

University of Central Florida • Orlando, FL

3d • $56,030

About The Position

Advancement & Partnerships: Join our dynamic and growing Advancement & Partnerships team as we work together to power partnerships and transform lives through philanthropy. Together, we can unleash the potential of people and ideas to positively change the world. Your efforts on our team will help us to build the University for the Future. The Opportunity: UCF's Advancement & Partnerships is seeking an experienced Business Data Analyst I professional with a proven track record of supporting systems, processes, and change management efforts across the department by serving as a resident expert for Blackbaud CRM (Apollo), UCF's donor management system and the backbone of advancement operations. In this opportunity a successful candidate will collaborate with fundraising and operational teams to gather requirements, document business processes, and design system‑based solutions that reduce risk, improve efficiency, and support strategic fundraising initiatives. With broad visibility across the division, this position focuses on translating institutional and business needs into technical solutions while partnering across departments to drive division‑wide impact.

Requirements

• Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Nice To Haves

• 4+ years of experience in business analysis, advancement systems, or CRM administration.
• Experience working in higher education, nonprofit, or complex decentralized organizations.
• Demonstrated expertise with advancement CRM platforms, preferably Blackbaud CRM (BBCRM) or Raiser’s Edge.
• Experience querying relational databases and working with complex data structures.
• Strong background in requirements gathering and functional specification development.
• Advanced Excel skills and proficiency in Microsoft Office applications.
• Proven ability to clearly explain complex technical concepts to non-technical audiences.
• Experience training or mentoring colleagues on systems and processes.
• Bachelor’s or Master’s degree in business, information systems, analytics, or related field.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• High level of discretion and professionalism when handling sensitive information.

Responsibilities

• Business Analysis & Change Management: Serve as liaison between technical systems and internal partners to understand business needs and gather requirements. Write functional specifications and design solutions within Blackbaud and related technology platforms. Lead process and system change management efforts across the division.
• System & Workflow Design: Design and maintain system workflows and core functions including Global changes, queues, recognition societies, imports, exports, and related configurations.
• Technical Documentation & Training: Produce high-quality technical documentation including workflows, field mappings, schemas, and procedures. Create tutorials and user guidance to support adoption of systems and tools.
• Collaboration & Troubleshooting: Partner with Business Intelligence to develop queries and customizations aligned with business needs. Work with Service Desk teams to troubleshoot and resolve system issues.
• System Architecture Support: Contribute to overall Blackbaud system configuration and architecture, including security roles, permissions, queries, page design, system settings, and related configurations.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level