Business Customer Support Technician Apprentice
About The Position
Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we’re looking for A passion for providing a fantastic service to our customers – this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs. Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience. About the apprenticeship you’ll study for This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.
Requirements
- You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- Full manual driving licence
- All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.
- Candidates must reside within a 30 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing.
- Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance.
- A passion for providing a fantastic service to our customers – this is the critical one!
- Willingness to learn, adapt, and embrace new technologies and challenges.
- A curious personality alongside problem solving skills.
Responsibilities
- Work on-site across different customer locations.
- Install, configure, and optimise BT products, apps, and services.
- Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
Benefits
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
High school or GED
