Customer Support Technician
Ateq Corporation•Livonia, MI
1d
About The Position
Customer Support Technician will handle in-house and onsite repairs and calibrations of ATEQ Leak and Flow quality testing instruments.
Requirements
- Associate degree or higher in Mechanical, Electrical or Electronics Technology
- Two years of relevant experience
- Technical background with the ability to operate various types of service and calibration equipment.
- Excellent verbal and written communication skills.
- Experience in direct face to face customer service on and off site
- Ability to follow processes with attention to detail.
- Valid Drivers License
Responsibilities
- Service and calibration of ATEQ products returned from customers.
- Application design and set up for new and existing ATEQ and VIC equipment.
- Travel to customers for onsite service, calibration, and tech support.
- Maintain proper documentation of services.
- Answer service-related phone calls from customers.
- Troubleshoot customer issues over phone or email.
- Perform ISO 17025 Calibrations according to the procedures.
- Make follow up calls to customers with recently serviced instruments.
- Quote repairs/calibrations in the workshop or onsite
- Assist in integration of ATEQ and VIC customer support departments
- Assist in Design and engineering for sales team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
