Business Customer Support Technician Apprentice Birmingham

BT Group•Iuka, IL

31d•Onsite

About The Position

Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we’re looking for  A passion for providing a fantastic service to our customers – this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges.  A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs. Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience. What You’ll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT’s innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you’ll study for This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.

Requirements

You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
Full manual driving licence
All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.
Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance.
Candidates must reside within a 90‑minute commute of the specified location, to ensure effective coverage of the area and support personal wellbeing.
A passion for providing a fantastic service to our customers – this is the critical one!
Willingness to learn, adapt, and embrace new technologies and challenges.
A curious personality alongside problem solving skills.

Responsibilities

Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.

Benefits

Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more

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