Business Coordinator III - CMTS

Texas A&M University System • College Station, TX

11d • Hybrid

About The Position

The Business Coordinator III for the Center for Managed Technology Services (CMTS), provides advanced support and coordination of complex business, financial, and operational activities with minimal supervision. Responsibilities include reviewing and approving service-related documents, managing accounts, monitoring service-center utilization, and reporting on cost-recovery budgets and overall operational performance. The position supports CMTS as a proactive managed IT services and research support service center, requiring strong analytical capability, experience with enterprise financial systems, and the ability to coordinate across technical teams, researchers, leadership, and partner institutions. The role plays a key part in ensuring staffing, budget, and capacity decisions are aligned to service demand through ongoing utilization analysis and forecasting. The Business Coordinator III serves as a senior business operations resource for CMTS, supporting block-based service delivery, cost recovery, and research IT operations. Manages complex financial processes, generate operational and financial reporting, interpret policy, and advise leadership while ensuring compliance with university, system, and sponsor requirements.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Four years of related experience in business operations, finance, accounting, service-center administration, or complex administrative support roles.
• Advanced proficiency in word processing, spreadsheets, and enterprise financial, procurement, and expense systems (FAMIS, AggieBuy, Emburse, iPayment); skilled in reporting and dashboard tools such as Canopy.
• Strong interpersonal and communication skills, with experience collaborating across technical teams, faculty, leadership, and external partners.
• Excellent planning, organizational, analytical, and forecasting abilities; interprets utilization, capacity, and financial data to guide staffing and budget decisions.
• Able to multitask, manage competing priorities, exercise sound judgment, and thrive in a fast-paced, high-volume service-center and research support environment.
• Ability to multitask and work cooperatively with others.

Responsibilities

• Approves and audits CMTS vouchers, requisitions, and reconciliations; monitors budgets, service-block utilization, revenue, and cost recovery; prepares monthly and annual financial and operational reports.
• Coordinates annual fiscal year closing and planning, proposing solutions for complex financial, operational, and compliance with limited direct supervision.
• Oversee cash handling, purchasing, invoices, and inventory processes; manages transactions in FAMIS, AggieBuy, iPayment, and Emburse; maintains records per retention policy.
• Continuously analyzes service-center utilization, workload trends, and block consumption to support forecasting, capacity planning, and staffing/budget decisions.
• Generate operational and performance reports, dashboards, and analyses using Canopy, Power BI, or other CMTS tools.
• Serves as liaison with finance, payroll, procurement, HR, and other units; develops, audits, and refines business procedures; advises leadership on policy, compliance, and operational impacts.
• Supports contracts, service agreements, grants, and sponsored research, including budget preparation and review for PIs and research programs.
• Develops complex financial, operational, and statistical analyses; composes standard and ad hoc reports and business correspondence.
• Participates in planning and monitoring CMTS programs, including managed IT services, research infrastructure, data environments, applications, and workstation support.
• Trains staff on procedures, interprets policies, and promotes continuous process improvement.
• May supervise CMTS staff or student workers, including hiring, onboarding, training, workload coordination, and performance oversight.
• Performs other duties as assigned.

Benefits

• Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Employee Wellness Initiative for Texas A&M AgriLife

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level