Business Control Manager - Business Continuity

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Business Continuity Planning Program Manager for the CFO Group is accountable for end‑to-end ownership, execution, and governance of all BCOR program requirements within the CFO organization. This leader ensures full adherence to enterprise Business Continuity, Operational Resiliency, and Recovery standards; drives consistent planning and testing across all CFO functions; manages cross‑functional response readiness; and provides executive‑level risk insights to CFO leadership. This role will serve as the central liaison to the Enterprise Global Operational Resiliency (GOR) team, CFO sub-business lines, and risk partners.

Requirements

Ability to lead across a large, complex organization with multiple stakeholders.
Experience managing enterprise‑wide regulatory or operational programs.
Strong governance discipline and comfort owning risk escalations.
Understanding of interconnected risk components (application, data, infrastructure, third‑party).
Ability to synthesize program risk posture for senior executives.
Knowledge of Business Continuity, Operational Resiliency, and Recovery & Resolution Planning preferred.
Able to effectively brief executives and enterprise resilience leadership.
Skilled in creating concise and powerful program reporting
Ability to effectively communicate and partner with key stakeholders.
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Responsibilities

Business Continuity Program Management: Accountable for BC planning, testing, risk identification, and remediation across all CFO functions.
Ensure all CFO BIAs, BRPs, and functional location tests are completed on‑time and meet enterprise standards.
Drive consistency and quality for plan updates and updates to systems of record.
Provide executive reporting on CFO resiliency posture, gaps, and remediation timelines.
Governance, Monitoring, and Oversight for CFO BCP Program: Own the CFO group’s adherence to: BIA / BRP maintenance and renewals Monthly breached metrics reviews & Go‑to-Green plans BRP Trigger Dashboard monitoring and required plan updates Third Party Resiliency & Exit Strategy Management Workaround documentation (Function, Application, Third Party) Aggregated risk reporting reviews with CFO risk officers
CFO Lead for Enterprise BCOR Initiatives representing CFO in emerging enterprise resiliency initiatives
Stakeholder Coordination Across CFO Group: Coordinate across CFO BC Coordinators, LOB SMEs, and program contributors.
Align all CFO teams to enterprise standards, testing cadences, and remediation timelines.
Drive education, awareness, and accountability among CFO leaders and plan owners.
Drive connectivity across other relevant programs such as Services, Process Management, and Third Party, for example