ServiceNow Security Organization (SSO) - Business Continuity Analyst Intern
About The Position
The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. What you get to do in this role: Support with conducting Business Impact Analysis (BIA) Helping with BIA refresh report Updating business continuity plans for business processes Helping the team in facilitating business continuity and crisis management tabletop exercises Supporting the team with cloud disaster recovery exercise and report Support with reviewing site risk assessment process for ServiceNow's critical sites Helping with the post exercise review Support with coordinating with different resiliency teams (Disaster recovery, crisis management, cloud availability) Support with building BCM program training materials Understanding of ServiceNow’s BCM application Support with building BCM AI use cases
Requirements
- Current enrollment in a full-time Master's program in Computer Science or a related discipline at an accredited university.
- Graduating December 2026, or later
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 2+ years related experience or equivalent combination of education and experience
- Automation knowledge (Python, bash scripting) and experience hardening Linux, Windows, or Mac systems
- Background working with data logging applications (e.g. Splunk)
- Knowledge of vulnerability scanning tools (Qualys, Nessus)
- A defensive security mindset
- Ability to explain complex issues to executives and customers
Nice To Haves
- GSEC, GCIH, CEH, GCIA or CISSP certifications are a plus
Responsibilities
- Support with conducting Business Impact Analysis (BIA)
- Helping with BIA refresh report
- Updating business continuity plans for business processes
- Helping the team in facilitating business continuity and crisis management tabletop exercises
- Supporting the team with cloud disaster recovery exercise and report
- Support with reviewing site risk assessment process for ServiceNow's critical sites
- Helping with the post exercise review
- Support with coordinating with different resiliency teams (Disaster recovery, crisis management, cloud availability)
- Support with building BCM program training materials
- Understanding of ServiceNow’s BCM application
- Support with building BCM AI use cases
Benefits
- equity (when applicable)
- variable/incentive compensation and benefits
- health plans, including flexible spending accounts
- a 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan and family leave programs
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
