Business Consultant [P40] – Content Supply Chain/GenStudio (CSC)

Adobe•San Jose, CA

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Job Title: Business Consultant [P40] – Content Supply Chain/GenStudio (CSC) Reports To: Manager, Professional Services – Content Supply Chain The Opportunity The CSC Business Consultant is responsible for leading customers through business transformation as they adopt Adobe’s content workflow management solutions. They act as the strategic partner to the customer – defining organizational taxonomy and metadata, configuring metadata flows, translating business goals into technical workflows, and helping to define the operating models to align with technical execution. This role will also partner with various business functions to ensure organizational readiness for platform adoption. The Business Consultant focuses on the people and process side of transformation – business requirements, governance, guiding transitions, enablement – not on writing code or configuring systems. As a result of the Sr. Business Consultant's work, the customer will benefit from a clearly defined future-state operating model, with workflows that are well documented, adopted, and linked to measurable business outcomes. Throughout the engagement, the Sr. Business Consultant will ensure participants are guided confidently through each phase, while risks and roadblocks are proactively identified and communicated.

Requirements

7+ years in business consulting, business analysis, or marketing operations roles.
Deep knowledge of modern marketing technology product stack with concentration in relevant Adobe products (Adobe Experience Manager, Workfront, and Fusion)
Deep understanding of marketing workflows and/or content production lifecycles
Ability to translate ambiguous requirements into structured workflows
Exceptional facilitation, presentation, and executive communication skills
Comfortable navigating change, resistance, and participant alignment
Willingness to travel up to 50%

Responsibilities

Customer Strategy & Process Build Lead discovery workshops to understand current-state content creation, planning, production, and delivery processes
Bring industry knowledge and CSC experience to provide a prescriptive approach to achieve customer goals by using Adobe’s solutions
Partner in defining future‑state workflows that optimize value across the Adobe stack of technologies (Workfront, Assets, and all other connected CSC technologies)
Translate customer goals into actionable business requirements and acceptance criteria
Partner with the Technical Consultant to ensure business requirements are implemented accurately
Organizational Mentorship & Governance Support change readiness including team member mapping, communication planning, and adoption strategy
Provide input to governance models, intake processes, roles & responsibilities, and approval paths
Build and deliver customer enablement materials (playbooks, SOPs, process documentation)
Content Strategy Define and configures metadata flows across the content delivery process
Define organizational Metadata & Taxonomy in accordance with Adobe’s relevant vertical best-in-class taxonomy
Focus on Asset Management Use Cases with AEM and the related interactions with Workfront
Promote successful Asset Lifecycle & System Governance
Program Execution Manage and inform the project delivery roadmap, scope, risks, and decisions in partnership with Project Management and Engagement Leads
Facilitate executive readouts, showcasing progress, value, and adoption
Work with customer to capture benchmark data and define critical metrics to be used to measure program success
Track quantifiable business results and ensure customer value realization
Define capabilities and value/adoption backlog aligned to a value and adoption roadmap…