Business Consultant, VRS, WFM

Jobgether

3d

About The Position

This role provides a strategic opportunity to drive measurable business value for clients through Workforce Management (WFM) solutions. The Business Consultant will partner with customers to lead Contact Center transformations, optimize operational processes, and increase solution adoption and ROI. Acting as a trusted advisor, you will deliver best-practice guidance, develop change strategies across people, process, and technology, and manage executive relationships. The position requires hands-on consulting, cross-functional influence, and accountability for client success. It is ideal for a professional who thrives in a fast-paced environment, enjoys problem-solving, and can combine deep domain expertise with strong communication and relationship-building skills. Success in this role directly impacts customer satisfaction, long-term partnerships, and business growth.

Requirements

• Minimum of 5 years’ experience in business consulting within the Workforce Management domain, supporting Contact Centers.
• Proven ability to deliver performance improvements and process optimization across synchronous and asynchronous contact routing environments.
• Strong expertise in WFM processes and solutions, including strategy, deployment, and operational best practices.
• Demonstrated experience managing executive relationships, providing thought leadership, and influencing cross-functional teams.
• Skilled in business case development, benefit analysis, and mapping actionable insights to measurable outcomes.
• Strong project management and organizational change experience, including governance and center of excellence implementation.
• Excellent communication, presentation, and problem-solving skills, with the ability to operate effectively in a matrixed environment.

Responsibilities

• Own and execute customer Workforce Management transformation strategies, ensuring full adoption of WFM solutions.
• Provide industry best-practice guidance to optimize business processes and maximize solution value.
• Develop and implement change strategies across people, process, and technology to enable operational excellence.
• Build long-term trusted advisor relationships with customers and manage executive stakeholder engagement.
• Lead consulting projects, coordinate with internal teams, and guide application consultants to achieve business objectives.
• Deliver measurable business outcomes, including ROI, subscription renewals, and identifying additional engagement opportunities.
• Develop and present strategic recommendations, value realization plans, and multi-year roadmaps for customers.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health coverage including medical, dental, and vision plans.
• Flexible time off, paid holidays, and wellness programs.
• Opportunities for professional growth, skill development, and cross-functional career advancement.
• Collaborative, innovative, and fast-paced work environment.
• Employee recognition programs and participation in company initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed