Business Commercialization Manager

American Packaging Corporation•City of Rochester, NY

About The Position

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future. Commercialization Manager LOCATION: COE SUMMARY: This role provides cross-functional execution and support that drive APC performance and optimizes our business processes between finance, plant operations, R&D, supply chain, demand & production planning. Lead and ensure that projects meet established success criteria in a timely manner. Provide continuing technical support for existing brands. Manages tasks and activities associated with the commercialization of new products or technologies.

Requirements

Previous experience and strong mind set in Customer Service, continuous improvement and change management.
Requires exemplary oral and written communication skills to influence and negotiate timetables, solutions to technical problems and design modifications, costs, and technical concepts to leadership. Organizational Leadership and Change Management.
Act as the voice of the customer by understanding how our products fit into customers’ needs and business processes.
Bachelor’s degree (B.S.) or equivalent from two-year college or technical school; or equivalent, 5-10 years of Customer Service Management Technical operations management and/or Development and business experience.
Combination of education and experience preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

Monitors status of key deliverables.
Works with stakeholders to resolve unexpected events as necessary, while ensuring successful deliverable dates occur as scheduled.
Interact with R&D teams, functional support and geographic managers to consider and plan for commercialization support.
Produce weekly reporting and plans that capture upcoming milestones, events and key deliverables.
Partner with Leadership to set the business technology agenda, closing the gap between translating the business needs into suitable technology solves.
Ensure on-time delivery of roadmap via effective project & stakeholder management.
Develop and deliver timely and concise training sessions with appropriate materials to ensure clear understanding of new enhancements / features / or systems for Global Commercialization.
Manages Customer Service Group.