Business & Commercial Collections Specialist I

M&T Bank•Getzville, NY

18d•$21 - $34

About The Position

Overview: Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers. Transfer accounts to Workout Team based on delinquency or other risk triggering factors. Primary Responsibilities: Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts. Interact with customers via outbound calls, inbound calls and email correspondence. Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off. Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets. Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy. Thoroughly document loan/relationships supporting business recommendations. Investigate and conduct skip tracing as required, utilizing resources available. Keep abreast of business and market trends that may affect portfolio performance. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports belonging and reflects the M&T Bank brand. Complete other related duties as assigned. Scope of Responsibilities : Large percentage of time spent on the phone with customers. Work under general supervision.

Requirements

A combined 3 years’ higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.

Nice To Haves

Bachelor’s degree.
Two years’ collection experience.
Knowledge of the Commercial, Revolving Credit or Overdraft products.
Exposure to financial statements, analysis, and collateral valuation.
Knowledge of M&T Bank systems.

Responsibilities

Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts.
Interact with customers via outbound calls, inbound calls and email correspondence.
Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off.
Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets.
Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy.
Thoroughly document loan/relationships supporting business recommendations.
Investigate and conduct skip tracing as required, utilizing resources available.
Keep abreast of business and market trends that may affect portfolio performance.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.