Business Client Service Representative, Spectrum Business

Charter Spectrum•Charlotte, NC

36d•Hybrid

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you want to use billing acumen, financial expertise, issue resolution and a client-focused personality to improve the client experience? Are you looking for a role where your attention to detail and commitment to customer satisfaction drive business success? As a Business Client Services Representative at Spectrum Business, you'll support client's post-installation, manage account changes and billing inquiries, and build positive relationships that reflect Spectrum's values. Your expertise ensures every client concern is resolved efficiently, making a meaningful impact on our client relationships. Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. Be part of the connection: You establish and maintain professional and positive relationships with clients by providing support communications related to billing and payment inquiries. You address client issues and questions in a timely manner consistent with company policies and values via email, phone and client portal. You collaborate with teams in person and digitally within an office environment.

Requirements

One or more years' experience working with Customer Relationship Management databases such as Salesforce.
Two or more years of recent billing experience.
Associate's degree in business or a related field.
Understanding of billing systems
Proficient in Microsoft Office
Strong organizational and prioritization skills with the ability to meet deadlines with minimal supervision.
Client service focused with the ability to prioritize and provide timely follow-up
Strong English communication skills.
Team-oriented, deadline-driven and detail-oriented professional with the ability to learn quickly and handle multiple tasks.

Nice To Haves

Two or more years of recent call center experience.
Two or more years of recent customer service experience.

Responsibilities

Assist clients with requests, including billing inquires, credit adjustments, misapplied payments, authorized user updates and bill to changes.
Partner with order management and order fulfillment post-sale to ensure order entry activities are completed accurately and efficiently.
Conduct order management of post-sales and order entry activities to complete service orders.
Review and research client data to resolve client concerns and issues.
Identify discrepancies and request corrections to resolve contract and billing system inconsistencies.
Audit and update billing and CRM client data to ensure synchronous databases for reporting.
Stay current on supported products, services and systems to provide knowledgeable assistance to clients
Partner with clients to give status updates on requested move, add or change (MAC) activities, for Enterprise product types that include upgrades, downgrades, adjustments, bill-to address and other general account changes.

Benefits

Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Total rewards: Comprehensive benefits that encourage a work-life balance.

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